Director of Supportive Aging Services

Are you ready to change lives?

The Senior Friendship Centers has an opening for a dynamic

Director of Supportive Aging Services

Senior Friendship Centers has been serving the needs of seniors throughout Southwest Florida for over 50 years and we are seeking a strategic and mission-driven leader to serve as our Director of Supportive Aging Services. This is a critical role dedicated to enhancing the lives of older adults across our communities.

Reporting to the Vice President of Contracted Programs, this role leads the Case Management Department and directs the delivery of high-quality services that directly improves the well-being of vulnerable older adults. This includes but isn’t limited to; assessments, in-home care, and compliance with federal, state, and other regulations governing our programs.

The mission of Senior Friendship Centers is, we build vibrant communities by advancing wellness, connection, and enrichment throughout the journey of aging.

This is a full-time (40 hours/week), Monday–Friday hybrid position. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you’re ready to make an impact, we’d love to hear from you—apply today!

Essential Functions:

Operational

• Direct Case Management Department for all Senior Friendship Centers counties and ensure client needs and grant/contract requirements are met.
• Assist with the determination of service needs for grant application and monitoring. Assure service levels are provided in relation to available funding.
• Work to achieve programmatic and fiscal goals. Responsible for monitoring Case Management productivity, outcome measures, and in-home vendor services.
• Lead quality assurance efforts to ensure documentation is accurate, complete, and compliant with DOEA requirements and fully supports billing and reimbursement.
• Work with Chief of Staff of VP Contracted Services to actively manage contract spending and determine needs for request of funding shifts among funding sources and counties.
• Oversee and manage vendor contracts related to contracted services and spending, ensuring contractual compliance, performance standards, and alignment with program requirements.
• Develop programs and services relevant to the frail elder population.
• Lead the in-home vendor shared monitoring process
• Hire, supervise, and evaluate Case Management staff in collaboration with Human Resources.
• Plan, deliver, and/or arrange for delivery of pre-service and in-service training for department staff in the area of case management, resource development, grief counseling, and other related areas.
• Ensure appropriate clients are being targeted and served; ensure client files are compliant with DOEA Program and Service Manual, and grant expectations.
• Schedule and direct departmental staff meetings. Assure that all staff are trained and using the specified client data systems.
• Provides leadership, oversight, and operational support to ensure effective daily operations of the assigned county office
• Coordinate services with other departments.
• Represent the agency in public speaking engagements and community functions as requested.
• Perform routine correspondence with funding sources, vendor and community agencies, and the public, as needed.
• Attend meetings as necessary.
• Stay informed of changes and updates in legislation, grant regulations, and policies, which may impact the Case Management Department and/or proper execution of contractual requirements.
• Submit reports as required.
• Participate in fundraising and outreach activities to promote the organization’s mission.
• Report any incident of abuse or neglect as mandated by state guidelines.

Organizational:

• Attend staff meetings, trainings, and seminars as required.

• Must comply with all Senior Friendship Centers personnel policies.
• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.

Supervisory Responsibilities:

• Case Manager Supervisors

Other Duties:

Please note: while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.

Competencies:

• Excellent verbal and written communication skills

• Excellent interpersonal and negotiation skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong customer service skills, cultural awareness, and cultural sensitivity.

• Strong analytical and problem-solving skills

• Strong supervisory and leadership skills.

• Ability to adapt to the needs of the organization and employees

• Ability to prioritize tasks and to delegate them when appropriate.

Education, Experience, Licenses, and Certifications:

• Requires a bachelor’s degree in Social Work, Sociology, Human Service, Psychology or related field, or any equivalent combination of training and experience which provides the requisite knowledge, ability, and skills to perform the essential functions of the job. Master’s degree is preferred.

• Minimum of three years supervisory and administrative experience, preferably with a non-profit organization.

• Experience in administration of grants and contracts and management of personnel and service delivery.

• Experience with budgeting and reporting.

• Ability to independently compose and edit detailed reports, letters, and other materials.

• Proficient with Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint. Must have experience using computer software applications for management, financial and statistical reporting.

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer and standing.

• Must be able to lift 20 pounds.

• Must be able to navigate various departments of a physical location.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work environment may vary between locations and include stairs, office space adaptation when traveling, and a moderate noise level.

• Senior Friendship Centers is a drug-free and smoke-free workplace.

Travel:

• Travel will be required as frequently as needed to support operations, fundraising, and outreach.

• Must have reliable transportation.

• A valid driver’s license and proof of insurance are required for all work-related travel.

Additional eligibility requirements:

• Satisfactory clearance of a fingerprint-based, level II background screening and pre-employment substance abuse testing is required.

• Must be authorized to work in the United States.

Affirmative Action/EEO statement:

It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.

To Learn More Click Here: https://info.flclearinghouse.com