Director of Teammate Learning

Key Responsibilities

Enterprise Learning Strategy

• Own and evolve the teammate learning strategy aligned to company goals, culture, and standards
• Translate business priorities into clear learning roadmaps for hospital-based and home-office teammates
• Ensure learning supports operational consistency while respecting local hospital realities

Program Design & Delivery

• Lead the design and execution of:
  • New-hire onboarding and early-tenure learning journeys
  • Role-based learning pathways (e.g., hospital managers, lead doctors, technicians, CSRs, regional leaders)
  • Core leadership and people-management capability building
  • Enterprise initiatives tied to systems, processes, or organizational change
• Blend modalities effectively (e-learning, live virtual, in-person, toolkits, manager-led discussions)
• Ensure content is practical, clear, and immediately applicable in hospital environments

Leader Enablement & Field Partnership

• Partner with Regional Operations Directors (RODs), Regional Medical Directors (RMDs), and hospital leaders to reinforce learning in the flow of work
• Build manager and leader toolkits that support coaching, accountability, and skill application
• Serve as a trusted advisor to field leadership on learning needs, gaps, and solutions

Measurement & Continuous Improvement

• Define and track learning success metrics tied to business and people outcomes (e.g., retention, engagement, readiness, execution)
• Use data and feedback to iterate programs and improve relevance and impact
• Evaluate learning investments and prioritize efforts with the highest return for teammates and hospitals

Team Leadership & Cross-Functional Collaboration

• Lead and develop a team of learning professionals (facilitation, program management)
• Establish clear operating rhythms, prioritization, and quality standards
• Collaborate cross-functionally with field and home office stakeholders

Systems & Infrastructure

• Oversee learning platforms and tools (LMS, content libraries, reporting)
• Ensure scalability, ease of use, and alignment with enterprise systems
• Partner on vendor selection and management when external solutions are needed

Minimum Qualifications & Education Requirements

Required

• 4+ years of progressive experience in learning, talent development, or organizational development
• 3+ years leading enterprise-level learning programs in a multi-site or field-based environment
• Demonstrated success designing learning for frontline teammates and people leaders
• Strong business acumen with the ability to connect learning to operational outcomes
• Experience leading teams and influencing without direct authority
• Exceptional stakeholder management and communication skills

Additional Qualifications

• Experience in veterinary medicine, specifically in veterinary hospital operations
• Experience supporting organizations undergoing growth, integration, or change
• Familiarity with LMS platforms and learning analytics
• Background in adult learning theory and modern instructional design practices

WAG Values

• Leads with respect, integrity, and accountability
• Treats others with empathy and respect
• Exemplifies and role models behaviors aligned with WAG values
• Collaborates with the team to focus on solutions
• Finds a way to say yes

Competitive Compensation

Health & Wellbeing

Financial Security

Commitment to Growth

The Power of a Network

Valuable Perks

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.