Director Product Management

The Director of Product Management is accountable for leading Coinstar’s financial services roadmap, and balancing external strategy (partners, market opportunities, regulatory awareness) with internal execution (product/feature delivery, customer experience, and product management team leadership). This role is responsible for ensuring Coinstar’s financial services offering scale successfully and deliver measurable adoption, retention, and financial outcomes.

Key Responsibilities

Product Strategy & Execution

• Own and prioritize the digital wallet and kiosk financial services roadmap.
• Translate customer, compliance, and business needs into clear product requirements and delivery timelines.
• Ensure delivery discipline across engineering, compliance, marketing, and operations.

External Strategy & Partnerships

• Evaluate and manage relationships with key partners (banking, payments, fintech enablers).
• Monitor market trends, regulatory requirements, and competitor activity to inform product direction.
• Represent Product in external forums, ensuring alignment between industry opportunities and Coinstar’s roadmap.

Customer Experience and Feedback Loops

• Build mechanisms to capture customer feedback (voice of the customer (VOC), app analytics, net promoter score (NPS)) and translate insights into prioritized improvements.
• Champion the end-to-end customer journey, from kiosk to app.

Team Leadership and Development

• Lead, coach, and mentor a team of Product Managers to ensure strong product practices, documentation (PRDs), and prioritization discipline.
• Scale the Product Management team to meet growing business needs

Business & Financial Outcomes

• Tie product initiatives directly to adoption, retention, and financial performance.
• Partner with Revenue Operations and CX to define KPIs, measure performance, and adjust roadmap priorities accordingly.

Education & Experience

• 10+ years in product management, including leadership roles in fintech, banking, or payments required.
• Proven track record of delivering measurable impact on customer adoption, retention, and/or financial performance.
• Experience balancing E2E product launches with scaling mature products.

Knowledge, Skills & Abilities

• Strong product execution discipline (roadmaps, backlog management, agile delivery).
• Deep customer orientation; experience with VOC, usability testing, and app feature iteration.
• Strong understanding of payment systems, digital wallets, and financial regulatory frameworks.
• Demonstrated ability to lead and grow product management teams.
• Excellent stakeholder management skills — internal and external.
• Strong communication and executive presence.
• Ability to prioritize effectively, make trade-offs, and drive outcomes under time constraints.

Location & Travel Expectations

• Our corporate headquarters is in Bellevue, WA (Seattle area) but remote/work from home arrangements are welcome as many peer team members are remote today.
• This position requires some business travel.

Pay and Benefits

The typical starting salary range for this position is between $170,613 - $227,483 per year. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base salary up to $284,354 per year, which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term and Long-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.

We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:

• Health & Wellness Coverage – Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.
• Retirement Savings – Traditional and Roth 401(k) plans with a company-match that immediately vests.
• Paid Time-Off – PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.
• Other Perks and Benefits – A generous Corporate Matched Giving plan and an Employee Assistance Program.
• Work Environment – We offer a casual and flexible work environment with work from home options.

EEO

We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.

Physical Requirements

Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.