Director Spa & Wellness - Rixos and All-Inclusive Collection

Company Description

Rixos delivers unforgettable experiences through its signature "all-inclusive, all-exclusive" concept. From world-class dining and entertainment to wellness and family activities, we create vibrant destinations where guests and team members thrive. Be part of a brand that celebrates creativity, excellence, and cultural immersion.

We are looking for someone to lead the strategic vision and operational excellence of spa and wellness across Rixos and All-Inclusive Collection properties globally. Ensure alignment with brand values, deliver exceptional guest experiences, and drive financial performance while promoting holistic well-being for guests.

Job Description Key Responsibilities Strategic Leadership

• Develop and execute short- and long-term wellness strategies aligned with Rixos and AIC brand standards.
• Innovate wellness programs integrating spa, fitness, nutrition, and mindfulness.

Operational Excellence

• Oversee spa and wellness operations across multiple properties, ensuring consistency and quality.
• Implement Standard Operating Procedures and maintain compliance with health and safety regulations.
• Lead openings and assist development during the design stage.

Financial Management

• Manage global budgets, forecasting, and P&L for spa and wellness operations.
• Drive revenue through strategic pricing, promotions, and partnerships.

Brand & Guest Experience

• Act as a global ambassador for wellness, representing Rixos and AIC values.
• Ensure personalized guest journeys and exceptional service standards.
• Recruit, train, and mentor spa leaders across regions.
• Foster a culture of well-being and continuous improvement for team members.

Marketing & Innovation

• Collaborate with marketing teams to promote wellness offerings globally.
• Stay ahead of industry trends and introduce innovative treatments and experiences.

Compliance & Sustainability

• Ensure adherence to local regulations and global wellness standards.
• Promote sustainable practices and ESG initiatives in spa operations.

Qualifications

• Ideally Bachelor's degree in Hospitality, Business Administration, or Wellness Management.
• Minimum 5-7 years in luxury spa leadership, preferably multi-property or global role.
• Strong financial acumen and strategic planning skills.
• Expertise in wellness trends, spa technology, and guest experience design.