Director, Talent Management

The Director of Performance & Talent Management will design and drive the strategies, programs, and tools that fuel Shift4's high-performance culture and develop our people for what's next.

This role is both strategic and hands-on — building programs that scale globally while staying close to our leaders and teams. You'll partner across HR, business leadership, and COEs to shape performance management, succession planning, and leadership development frameworks that align with our growth, culture, and values.

Responsibilities

Performance Management

• Lead the design and execution of Shift4's global performance management framework — from goal setting to reviews, feedback, and calibration.
• Enable a culture of accountability, continuous improvement, and results.
• Ensure performance outcomes are fair, consistent, and directly linked to recognition and rewards.
• Leverage Workday and analytics to simplify processes and improve visibility.

Talent Management & Succession

• Build and scale talent review and succession planning programs that identify and prepare future leaders.
• Partner with executives and HRBPs to drive meaningful talent discussions and development planning.
• Develop leadership capability models and readiness frameworks that support internal mobility and growth.

Development & Growth Enablement

• Partner within the Learning & Development team to create practical programs that close skill gaps and accelerate growth for high-potential talent.
• Equip managers with tools, resources, and confidence to have high-impact performance and career conversations.
• Drive a culture where feedback and development are part of how we work every day.

Strategy, Insights & Governance

• Use data and analytics to evaluate program impact and inform strategic decisions.
• Provide insights to senior leadership on talent trends, succession strength, and organizational capability.
• Stay ahead of market and technology trends to keep Shift4's approach bold, modern, and scalable.

Qualifications

• 10+ years of progressive HR experience with deep expertise in performance and talent management.
• Proven success designing and scaling global programs in a fast-paced, high-growth environment.
• Strong facilitation and influence skills with executive leaders.
• Data-driven decision maker who can translate insights into action.
• Experience with HR technology platforms (Workday strongly preferred).
• Bachelor's degree required; Master's preferred in HR, Business, or Organizational Development.