Director- Targeted Case Management - Children

GENERAL OVERVIEW:

The Director provides leadership, oversight, and management of the Targeted Children Case Management Services, ensuring high-quality service delivery, regulatory compliance, program performance, and staff development. The role oversees clinical and operational functions, utilization review, documentation standards, community relationships, and continuous improvement initiatives.

KEY RESPONSIBILITIES

Program Leadership & Operations

Compliance, Quality & Utilization Review

Data & Performance Management

Staff Leadership & Development

Department Competencies

• Provide strategic leadership and oversight for the Child Targeted Case Management (TCM) program, ensuring alignment with organizational goals, regulatory requirements, and system-wide priorities.
• Lead the development, implementation, and continuous improvement of program workflows, policies, and service delivery models to enhance quality, efficiency, and client outcomes.
• Establish and monitor key performance indicators (KPIs), productivity benchmarks, and quality metrics, using data to drive decision-making and program improvements.
• Oversee compliance and risk management, ensuring adherence to all state, county, and payer regulations, and proactively addressing audit findings or service gaps.