Director, Treatment Experience Strategy & Operations

Cytokinetics is a specialty cardiovascular biopharmaceutical company, building on its over 25 years of pioneering scientific innovations in muscle biology, and advancing a pipeline of potential new medicines for patients suffering from diseases of cardiac muscle dysfunction.

At Cytokinetics, each team member plays an integral part in advancing our mission to improve the lives of patients. We are seeking tenacious, compassionate, and collaborative individuals who are driven to make a positive impact.

The Director, Treatment Experience Strategy & Operations is responsible for the development and execution of strategic initiatives that enhance patient access and owns strategic leadership of REMS and REMS-adjacent patient services, integrating harmonizing regulatory requirements with patient-centric operational design. This is a great opportunity to grow and develop in a fast, entrepreneurial collaborative environment, and help move the needle with a rapidly growing company. This position will report to the Head of Treatment Experience.

Responsibilities:

• Align patient services initiatives with REMS requirements, organizational goals, compliance standards, and market access strategies.

• Manage REMS compliance, audit readiness, and reporting. Oversee identification, tracking, and remediation of REMS-related deviations and CAPAs, partnering with the REMS Compliance Team (RTC) to ensure corrective actions are appropriately scoped, implemented, and closed in a timely manner.

• Lead end-to-end REMS program strategy and operations, ensuring regulatory compliance while optimizing patient access, provider experience, and program effectiveness. Oversee REMS operational workflows, audit readiness, and reporting; support launches, updates, and lifecycle management of REMS programs.

• Lead the operational data gathering, analysis, and narrative development for REMS Assessment reports, coordinating with the REMS Compliance Team (RTC) for final regulatory, compliance/legal, drug safety, and quality review and approval prior to FDA submission.

• Serve as the operational lead interfacing with the RTC on REMS program matters, ensuring that strategic and operational decisions are informed by regulatory, compliance, drug safety, and quality input. Prepare materials and operational updates for RTC review meetings.

• Lead the operational impact assessment and implementation planning for REMS modifications, routing proposed changes through the RTC for regulatory and compliance approval before execution.

• Oversee the REMS portal platform, including system enhancements, user experience optimization for HCPs and patients, and coordination with technology vendors on build, maintenance, and validation activities.

• Develop and oversee REMS training programs and materials for internal teams, field sales, HCPs, and pharmacy partners, with RTC input on regulatory and compliance content accuracy.

• Provide oversight of the Treatment Experience budget and forecast

• Drive digital-first strategies for patient engagement and identify and implement technology solutions to streamline processes and enhance patient experience.

• Manage vendor relationships to deliver high quality services and operational excellence for both providers and patients.

• Define and refine key performance metrics by leveraging patient analytics, customer feedback, benchmarking, and compliance monitoring to drive continuous improvement in program outcomes, including KPI achievement, operational efficiency, and cycle time reduction.

• Demonstrate a comprehensive understanding of the patient and provider journey, and identify potential barriers to their onboarding experience.

• Collaborate and work cross-functionally with all external vendors and internal stakeholders (i.e. Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, Legal, Drug Safety, Regulatory, and Quality) to support impactful strategies.

Qualifications:

• Bachelor’s Degree required. Advanced Degree Preferred (Pharm-D or Master’s Degree).

• 10-12+ years of relevant working experience in Patient Services, REMS, Drug Safety/Pharmacovigilance, or GxP-regulated operations within the pharmaceutical or biotechnology industry. Direct REMS program experience strongly preferred; candidates with deep GxP compliance backgrounds who can apply regulated-operations expertise to REMS program management will also be considered.

• Proven experience in strategic planning, project management and optimizing organizational effectiveness. Strategic thinker and skilled at connecting dots, prioritization and influence through storytelling.

• Track record of successfully managing and leading vendor relationships from both a strategic and operational perspective and achieving results.

• Exceptional interpersonal skills including the ability to communicate effectively with people individually and groups; ability to communicate with technical and non-technical colleagues; experience establishing and maintaining effective relationships across stakeholders.

• Proven depth with analytical (qualitative and quantitative), creativity, and problem-solving skills.

• Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid) with a solid understanding of insurance eligibility, benefit verification, prior authorization processes, reimbursement coverage, appealing insurance denials, application of financial assistance, co-pay support and bridge programs.

• In-depth familiarity of pharmaceutical manufacturer compliance requirements, (HIPAA regulations) and federal regulations.

• Working knowledge of FDA REMS guidance documents, REMS assessment requirements, and ETASU frameworks. Familiarity with the FDA’s REMS Integration Initiative is a plus.

• Experience with GxP-regulated systems and validated technology platforms (e.g., REMS portals, case management systems, or safety databases) including involvement in system qualification, change control, and audit readiness.

• Experience preparing operational data and documentation to support regulatory submissions, audits, or compliance reviews in a cross-functional governance structure.

• Familiarity with deviation management, CAPA processes, and quality management systems within a GxP or regulated pharmaceutical environment.

This position requires up to 30% travel, primarily to vendor locations and between corporate offices in Radnor, PA and South San Francisco, CA.

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Pay Range:

In the U.S., the hiring pay range for fully qualified candidates is $232,800-$271,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Our employees come from different backgrounds, and we celebrate those differences. We are looking for the best candidates for our open roles, but do not expect applicants to meet every qualification in order to be considered. If you are excited about what you could accomplish at Cytokinetics and believe you can add value to our team, we would love to hear from you.

Please review our General Data Protection Regulation (GDPR) policy PRIOR to applying.

Our passion is anchored in robust scientific thinking, grounded in integrity and critical thinking. We keep the patient front and center in all we do – all actions and decisions are in service of the patient and their caregivers. We champion integrity, ethics, doing the right thing, and being our best selves.

Fraud Warning: How to Identify Impersonated Cytokinetics Job Postings and Offers

Recently, there have been fraudulent employment offers being sent to candidates on behalf of Cytokinetics. Please be advised that all legitimate offers from Cytokinetics will come directly from our official email domain (Cytokinetics.com) and will only be made after completing a formal interview process.

Here are some ways to check for authenticity:

• We do not conduct job interviews through non-standard text messaging applications

• We will never request personal information such as banking details until after an official offer has been accepted and verified

• We will never request that you purchase equipment or other items when interviewing or hiring

• If you are unsure about the authenticity of an offer, or if you receive any suspicious communication, please contact us directly at talentacquisition@cytokinetics.com

Please visit our website at: www.cytokinetics.com

Cytokinetics is an Equal Opportunity Employer