Director, Upstream Services

Director of Upstream Services

Midland, TX | Full-Time | In-Office | 30-50% Travel

About Cimarron

At Cimarron, we don’t just build emissions technology – we build a cleaner future. As a global leader in environmental solutions for the energy industry, we help capture and destroy over 90 million tons of Carbon Dioxide Equivalent every year. From oil and gas to biogas and renewables, our innovative tech and real-time monitoring systems are making a real dent in global emissions. Headquartered in Houston, TX and operating in over 45 countries, we’re a team of engineers, problem-solvers, and planet-protectors who believe that sustainability and energy can go hand in hand. If you’re passionate about making a difference and want to work where your impact matters, Cimarron is the place for you!

The Role

The Director of Upstream Services is accountable for building, operating, and scaling a profitable upstream services business across oil-producing basins - anchored in the Permian. This is a “services GM” role with full regional P&L ownership, combining commercial leadership (growth, customer expansion, service packaging, pricing inputs, margin) with technical and operational leadership (safe execution, standardized service delivery, reliability, and digital enablement through SYTELINK 360).

This leader will expand Cimarron’s service offerings to meet high-demand operator needs, improve customer outcomes (uptime, responsiveness, emissions-risk reduction), and develop a high-performing field organization across the region.

Key responsibilities include:

Commercial strategy & growth

• Build basin-based growth plans (Permian-first) for:
  • New logos (in partnership with Sales)
  • Expansion within key operator accounts
  • Attach/penetration of service programs at install base sites
• Identify and launch underserved, in-demand service offerings that differentiate Cimarron in oil-producing basins (proactive maintenance programs, remote/field hybrid support, rapid-response troubleshooting coverage models, compliance-support packaging).
• Lead QBRs and executive customer engagements; own escalations and recovery plans with a “retain and expand” mindset.

Operating model & execution (in support of commercial outcomes)

• Ensure consistent service delivery across basins (scheduling/dispatch, escalation models, quality standards, documentation), with a focus on customer experience and margin.
• Build service capability across basins: training plans, competency matrices, escalation tiers, and technical coaching for supervisors and senior technicians.
• Develop staffing and partner strategies for coverage density in West TX / SE NM (field leadership structure, hiring plan, contractor strategy, training).

Digital-enabled services

• Champion SYTELINK 360 adoption as a driver of commercial value: proactive service triggers, better reporting, and service program differentiation.
• Translate monitoring insights into service products (subscriptions, managed services, performance-based service bundles) in coordination with internal stakeholders.

What We’re Looking For

Must-haves:

• Bachelor’s degree in Engineering, Operations, or related field (or equivalent experience)
• 10+ years of experience in field service leadership, preferably in energy, industrial, or environmental sectors
• Strong technical background in mechanical/electrical systems, commissioning, and maintenance
• Proven ability to lead distributed teams and manage customer relationships
• Excellent communication, organizational, and problem-solving skills
• Willingness to travel 30–50% and work in outdoor/industrial environments

Nice-to-haves:

• Experience building data-enabled service offerings (remote monitoring, diagnostics, predictive/preventative programs).
• Familiarity with emissions-focused service models and compliance-driven customer needs.
• Oversight and service readiness for dehydration – and BTEX-related systems.

What We Offer

Competitive salary & Bonus Eligibility

️ Benefits: 401K Matching, HSA employer contributions, paid maternity/parental leave

Growth: Tuition Reimbursement, Career Paths, Internal Promotion Opportunities

Perks: Quarterly company paid volunteer opportunities, robust PTO plan, team events