Discovery Recovery Analyst (On-Site)

Responsible for providing quality customer support for Taxpayers through phone, email, and correspondence, daily processing of payments, and working DRE projects and new client implementations.

Duties and Responsibilities:

• Inbound/outbound telephone customer service
• Handle support emails, refunds, research, resolve, and record problems
• Work in conjunction with other departments for training, data entry, taxpayer support and communications
• Review ordinances/acts/legislation to become familiar with requirements, rates, municipal workflows, and representatives of city/county government
• Prepare and assist in proofing of data and correspondence
• Ability to complete tasks with aggressive deadlines, ability to work on multiple projects at one time and with little supervision
• Perform other duties as assigned

Education and Experience:

• Associate degree (AA) or equivalent from two-year college or technical school; or 3 years of related experience and/or training; or equivalent combination of education and experience
• Must have excellent to intermediate proficiencies in MS Word, Excel, and Outlook.
• Salesforce and Constant Contact experience a plus
• Previous experience in data analysis or related is preferred

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and ability to speak effectively with customers and employees
• Ability to proofread correspondence, detect and correct errors, read, and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prepare routine correspondence and replies for signature with minimal guidance
• Ability to perform advanced math computations using an on-line, desktop calculator, or creating calculations in spreadsheets
• Able to apply common sense to carry out instructions furnished in written, oral, or diagram form
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to satisfactorily resolve routine situations based on supervisor's guidance or written or verbal instructions
• Bilingual in Spanish and English is a plus

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.