Dispatch Administrator

Company Overview

Join our team as a Dispatch Administrator and play a key role in keeping operations running smoothly. We are a fast-paced, service-focused company committed to efficiency, customer satisfaction, and teamwork.

We are seeking a highly organized and detail-oriented Dispatch Administrator to support our logistics operations across flatbed, forklift, and bulk services. This role is critical in ensuring smooth dispatching, maintaining customer schedules, and supporting both operations and customer service teams. The ideal candidate thrives in a fast-paced environment and excels at communication, coordination, and multitasking.

Key Duties & ResponsibilitiesCustomer & Dispatch Management

• Set up new customers for Flatbed, Forklift, and Bulk operations
• Build and manage dispatches across multiple service lines
• Upload and maintain broker packets as needed

Customer Schedule Maintenance

• Maintain and update customer shipment schedules to ensure accuracy and timeliness

Documentation, Compliance & Reporting

• Serve as backup for Driver Manager customs clearance processes for Canadian shipments (both northbound and southbound)
• Obtain and process trip permits
• Process completed dispatches in customer-specific software to prepare loads for invoicing

Operational & Administrative Support

• Provide backup support for Customer Service Representatives, including:
• Coverage during absences
• Assisting communication between Driver Managers and customers
• Responding promptly to customer emails and phone calls
• Coordinate time off and work schedules with Customer Service Representatives
• Maintain strong communication and workflow between dispatch and customer service teams

QualificationsCore Skills

• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced logistics environment
• High attention to detail and accuracy in documentation
• Experience with dispatch software or a Transportation Management System (TMS) preferred

Technical & Industry Skills

• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Ability to quickly learn and navigate customer-specific software platforms

Communication & Interpersonal Skills

• Strong written and verbal communication skills
• Ability to collaborate with Driver Managers, Customer Service Representatives, drivers, and customers
• Professional, calm communication style—especially under pressure

Work Style & Professional Traits

• High level of reliability, punctuality, and dependability
• Strong time management skills with the ability to meet deadlines
• Customer-focused mindset
• Ability to maintain confidentiality and follow company procedures

Why Join Us

• Opportunity to be part of a collaborative, fast-moving logistics team
• Work in a role that directly impacts operational success and customer satisfaction
• Supportive environment with cross-team collaboration

Please take a minute and fill out this survey for us. https://go.cultureindex.com/p/j2OuU8W7rCIZXXAmtFTW

This quick survey helps us better understand your natural work style, strengths, and preferences. It ensures we align your role and responsibilities in a way that sets you up for success and allows you to thrive. There are no right or wrong answers—it simply helps us create the best possible fit for both you and the team.

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person