Dispatch and Office Manager

Our client is seeking an experienced Dispatch and Office Manager to lead our dispatch operations and oversee the day to day office administration for their towing company.

This is a hands-on manager role responsible for overseeing our remote-based dispatch team, supporting drivers in the field, managing routing strategy, resolving escalations, and protecting company revenue. We are looking for someone who understands towing or trucking operations and can bring structure, accountability, and urgency to a fast-paced environment.

Key Responsibilities:

• Oversee daily dispatch operations across all shifts (24/7 environment)
• Lead, coach, and hold accountable a team of offshore dispatchers
• Manage routing strategy to reduce deadhead and maximize truck productivity
• Assist with real-time dispatching and route adjustments during peak volume
• Support drivers with problem-solving, job acceptance, and field issues
• Handle customer service escalations professionally and efficiently
• Partner with billing to ensure all services rendered are documented and invoiced correctly
• Collaborate with Driver Managers and leadership on performance improvements

Qualifications:

• 5+ years of experience in towing, trucking, transportation, or logistics dispatch
• 2+ years in a supervisory or leadership role
• Strong understanding of fleet utilization and routing efficiency
• Experience managing remote or offshore teams preferred
• Ability to make fast, confident decisions under pressure
• Strong communication and conflict-resolution skills
• KPI-driven and results-oriented mindset

What Success Looks Like:

• Reduced deadhead percentage
• Improved driver utilization and job acceptance
• Fewer billing errors and revenue leakage
• Strong dispatcher accountability
• Improved customer satisfaction

If you have managed a dispatch floor before and know how to drive performance in a transportation environment, we want to hear from you.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person