Dispatch Assistant- Furniture Logistics

NX Lifestyle Logistics / NX Lifestyle Freight Forwarding is the lifestyle and luxury vertical of Nippon Express Italia Spa (NXIT). It has a long tradition and consolidated experience in the international shipping, logistics, and distribution business.

The Company values include strong attention to our customers, to whom targeted and dedicated solutions are addressed; selected business partners; and highly specialized personnel. We offer a wide range of services along with reliability, adaptability, and flexibility.

At NX Lifestyle Logistics / NX Lifestyle Freight Forwarding, we take pride in creating a supportive, innovative, and growth-focused workplace where our employees can thrive. We value collaboration, integrity, and excellence in everything we do, and we believe that our people are our greatest strength. To support our team, we offer a competitive benefits package that includes medical, dental, and vision insurance, FSA, HSA, 401K plan with match, paid time off, pet wellness coverage, legal services, critical illness coverage, and additional perks designed to promote health and a work-life balance. Join us and be part of a company where your contributions make an impact and your career can grow.

>>> We are seeking to hire 1 candidate for this role <<<

POSITION SUMMARY 

The Dispatch Assistant will support smooth daily operations by coordinating drivers, managing schedules, handling customer/technician communication, and updating records, ensuring timely deliveries/service, and resolving logistical issues in a fast-paced environment, acting as the crucial link between field teams and the office.

DUTIES AND RESPONSIBILITIES 

• Works closely with Operations, Accounting, and Transportation teams
• Serves as a liaison between clients and dispatch operations
• Assists with scheduling deliveries and pickups
• Communicates directly with clients regarding delivery details and updates
• Generates release documents and sends Proof of Delivery (POD) to clients
• Ensure prepaid clients submit payment prior to releasing deliveries
• Operates in compliance with company policies and procedures
• Accurately record dispatch data, update customer information
• Address logistical challenges, emergencies, or customer complaints promptly.
• Handle paperwork, billing, invoicing, and general office tasks.

QUALIFICATIONS AND SKILLS 

• High School Diploma or GED.
• 3+ years of experience as dispatcher
• Familiar with Logistics Inventory Software: Magaya, Dispatch Track, Samsara is a plus
• Teamwork & Organization

Works collaboratively with team members across departments

Maintains accurate dispatch records and documentation

Demonstrates strong attention to detail and organizational skills

• Time Management & Problem Solving

Manages multiple tasks, clients, and schedules simultaneously

Adjusts priorities to meet delivery deadlines

Resolves dispatch-related issues efficiently as they arise

• Communication Skills

Communicates clearly and professionally with clients and internal teams

Provides timely updates and addresses client concerns

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and proactive.
• May be required to work after business hours or weekends as needed
• Proficient in MS Office Suite with strong attention to detail
• Proficiency in Microsoft Office suite (Word, Excel, Outlook) is essential.
• Sense of ownership and pride in your performance and its impact on company’s success
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
•  Previous experience in Logistics/Transportation
• Work Location: In person
• Fulltime

The hourly range for this role is from $23.00 to $28.00. However, specific compensation for the role will depend on the experience level.

NX Lifestyle Logistics USA INC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Pay: $23.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• If hired, will you be able to provide evidence that you are legally permitted to work in the United States?
• Will you now or in the future require employment sponsorship?

Experience:

• Dispatching: 3 years (Required)

Ability to Commute:

• Carson, CA 90749 (Required)

Work Location: In person