Dispatch Coordinator & Charter Sales

Description:

Role Overview

• Acts as the bridge between charter sales, operations, and flight crews
• Owns the charter lifecycle from inquiry through execution
• Supports revenue generation while ensuring safe and compliant operations

Dispatch Responsibilities

• Respond to inbound charter inquiries and generate quotes
• Coordinate trip logistics including:
• routing, fuel, handling, and catering
• Special Mission coordination
• Will be trained if not familiar in HAZMAT acceptance
• Will be trainied on company specific Emergency Procedures
• International Flight Planning skills to include
• Foreign Permits
• Routing for Nav performance matched to aircraft
• Understanding of ICAO rules
• Weight and Balance and load manifests for passenger and cargo operations
• Fuel releases and cost control
• eAPIS
• Overfly permits
• In-flight communications with aircraft and crew
• Ensure compliance with FAA Part 135 requirements, such as:
• Flight and duty time limits
• Filling of Flight Logs and Weight and Balance forms
• Legal airport alternates
• Monitor flights and adjust logistics in real time
• Maintain high-net-worth client communications and service

Sales Responsibilities

• Convert quotes into booked revenue
• Manage quoting pipeline and follow-up conversations with clients
• Identify and sell empty leg opportunities

Requirements:

Qualifications

• Completion of Dispatcher School, or;
• Comparable experience to include 2–5+ years in Part 135 operations & charter sales
• Strong understanding of aircraft operations and trip planning
• Familiarity with Avinode, NBAA Air Mail, Avionis, or similar tools preferred
• Dispatchers License preferred

Core Competencies

• Sales mindset with closing ability
• Attention to detail and operational accuracy
• Ability to multitask in a fast-paced environment
• Strong communication and customer service skills

Key Performance Indicators

• Quote-to-book conversion rate
• Revenue per trip
• Customer satisfaction and repeat bookings
• Response time to inquiries

Background Screening/Check/Investigation:

Successful completion of a background screening/check/investigation will/may be required as a condition of hire.

ADA:

Sherpa Air will make reasonable accommodations in compliance with the Americans with Disabilities Act 1990

EEO/AA:

Sherpa Air does not discriminate based on race, color, national origin, sex, religion age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/opportunity/affirmative action employer.

Benefits:

We offer a competitive benefits package, covering the cost of medical for you and your family; we also offer dental, vision, health and wellness benefits and a generous retirement savings plan. We believe that our employees can manage their workload and their personal life, therefore we extend a generous PTO policy. This allows our employees to balance their lives as they see fit.

Who we are: We are a company that is scaling our business in 2026. We are a no-nonsense group of hard workers who enjoy working with each other. We are honest. We don’t shy away from hard problems, and we always find a way to solve the difficult problems. We value integrity, perseverance, precision, and the work environment we have built.

What we do: We serve. We obsess over customer service, and we serve each other to provide best-value aircraft maintenance and avionics solutions. We take the burden off our customers by adhering to best-value practices, a strict process, and proactive communication to instill trust in our relationships. We come to work each day and strive to be our very best at what we do.