Dispatch / Customer Service

Dispatch/Customer Services

Department: Ready Mix

Job Title: Dispatch/Customer Services

Work Schedule: Day shift, flexible hours. Overtime as required.

Full or Part Time: Full time only

Reports to: Dispatch Manager

Salary: $21.00 -$28.00

Job Description:

Provide quality and timely customer service by managing incoming calls, performing order entry, addressing basic questions and concerns on orders. Focus on tasks and be able to manage interruptions and changes in priorities while maintaining composure in a fast-paced environment.

Responsibilities:

• Interact with and satisfy customer requests for changes in orders and shipping requirements.
• Enter orders by gathering efficient information from customers, while also monitoring order placement activity.
• Effectively communicate with plant personnel and operations regarding any upcoming special products and out of the ordinary orders. Communicate any job site concerns from customers and or drivers.
• Assist with the scheduling of leased drivers, while maintaining cost efficiency.
• Effectively communicate with office personnel regarding Project status and any customer concerns.
• Delivery: Coordinate Mixer Trucks and/or Aggregate Trucks to efficiently service customer’s projects
• Order fulfilment: Order tracking, order entry, Order Execution
• Team Player: Interface with all aspects of the business: Sales, OC, Operations, Accounting, & Safety
• Reporting: Daily, Weekly, Monthly – Metric reporting for the business
• Scheduling: Work with Dispatch Manager to strategically coordinate assets for upcoming deliveries
• Other duties assigned.

Requirements:

• Must have basic computer knowledge and data entry skills.
• Strong communication skills and the ability to multi-task
• Ability to follow written and verbal instructions.
• Strong basic math skills
• Proficient in Microsoft Excel, Teams, Word
• Experience with Command Alkon Platform (preferred)
• Diligent Mult-tasking capabilities
• Demonstrates the ability to work well with others in a high stress environment.
• Geographical knowledge of the Colorado area and the ability to read maps and communicate directions.
• Must be a positive team player.
• A background in customer service or dispatch is a plus.
• Ready-mix Dispatching or Customer service – related experience (Preferred)
• High School Graduate or equivalent
• Bilingual (Preferred

Benefits Offered on Your First Day

• Medical
• Telemedicine
• Health Advocate Service
• Dental & Orthodontics
• Vision
• FSA Medical & Dependent Care
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Incentive Bonus Program
• Life and AD&D
• Short-Term and Long-Term Disability
• Paid Vacation
• Paid Holidays
• 401(k)

EEO Statement

Raptor Material LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.