Dispatch Executive

Key Responsibilities:

• Coordinating Dispatches:
• Receiving and verifying customer orders and requests.
• Planning and scheduling deliveries or pickups.
• Assigning tasks to drivers or delivery personnel.
• Monitoring the status of deliveries and addressing any issues that arise.
• Documentation and Record Keeping:
• Preparing shipping documents, such as invoices, packing lists, and bills of lading.
• Maintaining accurate records of dispatch activities, including schedules, routes, and driver performance.
• Ensuring compliance with relevant regulations and procedures.
• Communication and Customer Service:
• Communicating with customers regarding order status, delivery schedules, and any issues.
• Liaising with other departments, such as sales, operations, and warehouse, to ensure smooth operations.
• Resolving customer inquiries and complaints related to deliveries.
• Other tasks:
• May involve coordinating with transportation providers (e.g., couriers, trucking companies).
• May be involved in preparing reports and analyzing dispatch data.
• Safety:
• Monitor and adhere to safety procedures, ensuring that dispatch operations are conducted safely and efficiently.

Required Skills:

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Strong verbal and written communication skills to interact with customers, drivers, and other staff.
• Problem-Solving Skills: Ability to identify and resolve issues that arise during dispatch operations.
• Attention to Detail: Accuracy in preparing documents and maintaining records.
• Knowledge of Logistics and Transportation: Familiarity with delivery processes, routes, and transportation methods.
• Computer Skills: Proficiency in using dispatch software and other relevant computer applications.
• Customer Service Skills: Ability to handle customer inquiries and complaints professionally.

Job Type: Full-time

Pay: ₹10,407.81 - ₹20,010.95 per month

Work Location: In person