Dispatch Lead

Company Introduction & Mission

Bestway Transport, founded in 1995, has grown into a trusted Chicago-regional transportation partner for many of the nation’s leading freight-forwarding and logistics companies. With a team of experienced logistics professionals and highly trained, TSA-approved drivers, Bestway delivers secure, efficient air, ocean, intermodal, and local cartage solutions throughout the region. As a TSA-bonded warehouse operator, we maintain strict security, compliance, and cargo-handling standards to ensure the safety and integrity of every shipment. Our core objective is simple and unwavering: to create lasting customer loyalty by providing exceptional service on every move.

Position Title & Summary

Job Title: Dispatch Lead

Reports To: Operations Manager

The Dispatch Lead is a senior operational role responsible for overseeing day-to-day dispatch activities, guiding the coordination team, and serving as the primary point of escalation for complex freight and service issues. This role blends hands-on dispatch expertise with team leadership, ensuring operations run smoothly, customers are served at the highest level, and Bestway’s standards of compliance and excellence are consistently upheld.

Key Responsibilities

• Oversee and lead daily dispatch operations, ensuring all job orders, routes, and schedules are executed efficiently and on time.
• Serve as the primary point of escalation for dispatch coordinators, resolving complex freight, customer, and operational issues in real time.
• Mentor and train dispatch coordinators, providing guidance on best practices, system usage, and customer service standards.
• Monitor team workload and redistribute tasks as needed to maintain operational flow and meet service commitments.
• Create and review job orders within Bestway’s Local Delivery Transport System (LDTS), ensuring accuracy and completeness.
• Coordinate air-export documentation and ensure all required paperwork is compliant, complete, and submitted on schedule.
• Manage and oversee shared operational inboxes, ensuring all requests are routed, handled, and resolved efficiently.
• Communicate proactively with customers, airline partners, warehouses, and internal teams regarding shipment status, exceptions, and escalations.
• Provide rate quotes to customers in alignment with company pricing guidelines and service capabilities.
• Maintain accurate, real-time shipment tracking and exception management across all active movements.
• Schedule and confirm appointments with airlines, warehouses, and freight partners to support freight movement.
• Collaborate with accounting on billing reconciliation, delivery paperwork, and supporting documentation.
• Enforce and model compliance with TSA, airport, and internal security procedures across the dispatch team.
• Identify operational inefficiencies and recommend process improvements to the Operations Manager.
• Assist with other senior operational duties as assigned to support overall team and customer success.

Core Competencies

• Strong leadership and team development skills
• Advanced problem-solving and situational judgment under pressure
• Exceptional attention to detail and operational accuracy
• High-level customer service orientation and professionalism
• Urgency and time-management in a fast-paced freight environment
• Clear and confident communication — written and verbal
• Multi-tasking, organization, and ability to prioritize competing demands
• Reliability, accountability, and ownership mindset
• Collaborative team leadership in a high-volume environment

Required Qualifications

• 2+ years of experience in trucking, dispatch, freight forwarding, or logistics operations
• Prior supervisory or lead experience in a dispatch or logistics environment preferred
• Strong familiarity with the Chicago / O’Hare regional freight environment and airport-related operations
• Proficient in LDTS or similar dispatch/TMS platforms, email, Google Docs/Sheets, and general computer systems
• Demonstrated ability to manage, motivate, and develop a team in a fast-paced setting
• Strong written and verbal communication skills
• Eligibility to comply with TSA and airport security standards

Work Environment & Schedule

• On-site operations office environment supporting airport- and time-sensitive freight
• Fast-paced, service-driven environment with frequent communication, escalations, and task switching
• Standard schedule: Monday–Friday, 8:00 AM–6:00 PM with a lunch break
• Potential for extended hours during high-volume periods or to support team coverage needs

Job Types: Full-time, Part-time, Contract

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Application Question(s):

• Are you willing to complete a background check?

Experience:

• logistics related or office: 1 year (Required)

Ability to Commute:

• Bensenville, IL 60106 (Required)

Work Location: In person