Dispatch & Lead Intake Coordinator

We are seeking a dependable and personable Dispatch & Lead Intake Coordinator to join our team. This role is essential to maintaining smooth daily operations and ensuring our customers receive timely, professional communication. The ideal candidate has experience in construction or field-service environments, excels on the phone, and brings a friendly, solution-oriented attitude to every interaction.

Position Overview

The Dispatch & Lead Intake Coordinator manages all incoming communication—calls, texts, emails, and digital leads—while coordinating schedules for our sales and production teams for multiple divisions. This individual will work closely with production managers to ensure accurate scheduling, efficient workflow, and excellent customer service.

Key Responsibilities

• Answer and route all incoming calls, texts, emails, and lead submissions
• Provide professional, courteous communication to customers and internal staff
• Gather essential project details and accurately enter them into our systems
• Schedule sales appointments, site visits, and crew assignments in coordination with production managers
• Maintain a clear, organized daily schedule for sales and field teams
• Ensure follow-ups and next-steps are completed promptly and documented
• Support office operations by maintaining consistent communication flow throughout the day

Qualifications

• Construction, trades, or field-service industry experience strongly preferred
• Excellent phone etiquette and confidence handling high call volumes
• Warm, personable communication style with strong customer-service skills
• Ability to multitask, prioritize, and stay composed in a fast-paced environment
• Proficiency with office software, scheduling tools, and CRM systems
• Strong attention to detail and reliable follow-through
• Full-time, Monday–Friday on-site availability required

What We Offer

• Competitive compensation
• Stable weekday schedule
• Supportive team environment
• Opportunities for growth within a rapidly expanding company

Job Type: Full-time

Pay: $45,464.68 - $58,524.23 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person