Dispatch & Operations Coordinator – Moving & Storage

Job Overview

Maffucci Moving & Storage is looking for a highly organized and driven Operations Coordinator to manage the daily scheduling and coordination of local and long-distance moves, as well as support our storage and warehouse operations.

This role is the central point of communication between sales, management, moving crews, warehouse staff, and customers. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and can effectively balance logistics, customer service, and operational efficiency.

Key Responsibilities

• Schedule and coordinate local and long-distance moving jobs
• Work closely with sales, management, moving crews, and warehouse staff on daily operations
• Coordinate storage logistics including warehouse scheduling, inventory tracking, and deliveries
• Serve as a primary point of contact for customers via phone and email
• Handle heavy inbound and outbound phone communication
• Coordinate timing between customers, movers, and warehouse teams
• Optimize routes, scheduling, and crew utilization for maximum efficiency
• Manage last-minute changes, scheduling conflicts, and emergency service needs
• Use web-based dispatching and scheduling software to manage jobs and storage accounts
• Accurately update customer, inventory, and job-related data
• Assist with general office and administrative tasks including filing and organization

Qualifications & Skills

• Strong organizational and multitasking abilities
• Excellent customer service and communication skills
• Ability to work under pressure and adapt quickly in a fast-paced environment
• High energy level with a proactive, problem-solving mindset
• Strong phone and interpersonal skills
• Comfortable using web-based dispatching, scheduling, and inventory systems
• Good understanding of maps, routing, and time management
• Attention to detail with strong data entry and documentation skills
• Team player with a positive, “get it done” attitude

Preferred Experience

• Experience in moving, storage, logistics, dispatching, or transportation coordination
• Familiarity with warehouse operations and inventory management systems
• Experience with CRM or scheduling software

Why Join Us?

• Be part of a growing, reputable moving and storage company
• Fast-paced, team-oriented work environment
• Opportunity for growth and advancement

Pay: $1,500.00 - $1,800.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person