Dispatch & Operations Specialist

ChefTek is Colorado’s premier commercial repair specialist. We keep marquee restaurants, breweries, schools, universities, airports, grocery stores, and high-traffic facilities running—often when the stakes are highest and downtime is expensive.

The Role

The Dispatch Operations Specialist is the communication hub between customers and technicians. You’ll triage incoming requests, create and manage work orders, route the right technician to the right job, and keep everyone informed—calmly and professionally—when schedules change throughout the day.

We use modern field service technology (including dispatch boards, technician routing, and job tracking tools) to keep the day moving and the customer experience “white glove.”

What You’ll Do

• Dispatch and route service calls to technicians through our field management software; adjust schedules in real time as urgent jobs come in.
• Be the primary point of contact for customers—confirm details, set expectations, provide ETA updates, and resolve scheduling conflicts.
• Coordinate closely with technicians to ensure job notes, photos, and closeout documentation are completed accurately for billing and reporting.
• Enter and maintain job notes, parts/equipment details, and service history within the system.
• Support daily operational flow: board hygiene, follow-ups, and proactive communication to prevent surprises.

Additional opportunities (based on strengths and interest): inventory and pricing support, office/warehouse organization, relationship building with customers/techs, light inside sales, and helping grow our subcontractor network.

What Success Looks Like (First 90 Days)

• You can run the board confidently: dispatch, reroute, and communicate without things slipping.
• Customers feel informed and taken care of—even when timelines change.
• Technicians feel supported with clear job details and fast answers.
• Job documentation quality improves (fewer missing notes, fewer billing delays).

Minimum Qualifications

• High school diploma or GED
• 2+ years in dispatching, scheduling, customer service, or similar operations role
• Strong organization and attention to detail; confident communicator on phones and text/email
• High computer proficiency and comfort switching between multiple systems/screens quickly
• Self-starter mindset—follow-through with minimal supervision

Preferred Qualifications

• Associate’s or BA/BS degree (or equivalent experience)
• 2+ years dispatching in commercial HVAC, refrigeration, and/or foodservice equipment repair
• Experience with field service platforms (e.g., ServiceTitan)
• Bilingual English/Spanish

On-Call / After-Hours

This role participates in a rotational emergency/on-call schedule as needed (additional compensation provided). Current rotation is every 8 weeks.

Physical Demands

• Office environment; frequent sitting with occasional standing/walking
• Light lifting of office equipment or parts
• Frequent keyboard/mouse use and routine handling of small items

Compensation & Benefits

• $25–$35/hour base pay (depending on experience)
• 40 hours/week + paid overtime opportunities
• Additional pay for on-call/after-hours rotation
• Medical, Dental, Vision
• Paid time off
• Retirement savings plan
• Employee Assistance Program (EAP)
• Professional training and clear paths for advancement

Why ChefTek

We build long-term relationships—with customers, vendors, and our people. You’ll join a team that takes pride in high standards, strong communication, and delivering solutions with urgency and professionalism.

How to Apply

Apply on Indeed with your resume. If you have dispatch/software experience (ServiceTitan or similar), include it clearly on your resume.

ChefTek, LLC is an Equal Opportunity Employer. We hire based on skills, performance, and values—creating a fair and inclusive workplace.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• On call
• Overtime
• Weekend availability

Application Question(s):

• What are your salary expectations?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching, scheduling, customer service, or related field: 2 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person