Dispatch & Planning Manager

Dispatch & Planning Manager

Grid-Line Transportation – Northwest Indiana (On-Site)
Full-Time | Operational Leadership Role

About the Role

Grid-Line Transportation is seeking a Dispatch & Planning Manager to lead execution inside our Dispatch & Planning department.

This role is responsible for enforcing structure, driving accountability, implementing workflows, and ensuring consistent KPI performance across the team.

We are not looking for a strategist or architect. We are looking for a strong operational leader who can take established workflows, turn them into clear SOPs, train the team, enforce standards, and hold people accountable to results.

If you thrive in structured, performance-driven environments and are comfortable leading with clarity and discipline, this role is for you.

Core Responsibilities

Department Leadership

• Lead and manage dispatchers and planners
• Set clear daily performance expectations
• Conduct structured team huddles and performance reviews
• Coach, correct, and develop team members
• Hire and onboard new staff as needed
• Step into operational duties when necessary to stabilize performance

Workflow & SOP Enforcement

• Implement and enforce company workflows consistently
• Convert workflow frameworks into clear, usable SOPs
• Train staff on process adherence
• Ensure standards are followed without exception
• Prevent “workflow drift” and inconsistent execution

KPI Ownership & Performance Enforcement

• Monitor department KPIs daily and weekly
• Hold team members accountable to performance targets
• Address underperformance immediately
• Report KPI trends to executive leadership
• Recommend execution-level improvements based on data

Cross-Department Coordination

• Work closely with Sales, Safety, Accounting, and IT
• Ensure accurate communication and information flow
• Represent Dispatch & Planning in operational meetings
• Maintain structured coordination between departments

What We’re Looking For

• 3–8+ years of experience in dispatch, logistics, or transportation operations
• 2+ years of direct team management experience
• Proven experience enforcing standards within an operations environment
• Experience managing KPIs and performance metrics
• Comfortable having direct performance conversations
• Strong organizational and leadership presence
• Calm and decisive under pressure
• Comfortable working in a high-accountability environment
• Flatbed or specialized freight experience preferred.

Ideal Candidate Traits

• Process-driven and disciplined
• Decisive and consistent
• Not afraid to make difficult personnel decisions
• Data-oriented and comfortable using reporting tools
• Focused on execution, not politics
• Leads by structure, not emotion

Authority

This role has full authority over day-to-day operational enforcement within the Dispatch & Planning department.

Compensation

• $85,000 - $97,000 base salary (based on experience)
• Leadership growth opportunity within a structured, scaling organization

About Grid-Line

Grid-Line Transportation is a growing flatbed carrier focused on operational discipline, measurable performance, and long-term scalable systems. We are building a structured, KPI-driven organization and are seeking leaders who value accountability and execution.

Grid-Line Transportation Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Job Type: Full-time

Pay: $85,000.00 - $97,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Are you able to work onsite in Schererville IN?

Experience:

• Dispatch, logistics or transportation: 3 years (Required)
• direct team management: 2 years (Required)
• performance metrics/ KPI: 2 years (Required)

Ability to Commute:

• Schererville, IN 46375 (Required)

Work Location: In person