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Dispatch Representataive

Dispatch Representative – Join a Team That Makes a Daily Impact

Are you passionate about coordination, problem‑solving, and keeping operations running smoothly?
Do you thrive in a fast‑paced environment where every decision helps improve the lives of patients?

If so, we want you on our team!

We’re seeking a highly organized, proactive, and service‑oriented Dispatch Representative to support our operations across Miami‑Dade County. In this role, you will be the central hub that ensures efficient routing, timely deliveries, and exceptional service for our patients.

What You’ll Do

As our Dispatch Representative, you will be responsible for:

Assigning orders to Patient Care Technicians based on territory, schedules, and order notes
Monitoring and adjusting routes to ensure efficient and timely deliveries
Handling ETA calls, patient concerns, and supporting technicians in real time
Re‑routing, rescheduling, and documenting orders across all systems
Providing daily operational updates to the Director of Operations
Coordinating vehicle maintenance, repairs, and monthly truck audits
Assisting Patient Care Representatives with order coordination and information
Monitoring weekly analyzer calibrations and reporting results
Adhering to company safety protocols, confidentiality standards, and compliance procedures
Participating in meetings, line‑ups, and other operational activities

You play a vital role in ensuring that patients receive the care and equipment they need—quickly, safely, and reliably.

Why You’ll Love Working With Us

Be part of a mission‑driven team dedicated to improving patient lives
Work in a collaborative environment with opportunities to grow
Make a meaningful impact every single day

What We’re Looking For

Valid and clear state driver’s license (minimum of 3 years)
Strong organizational and communication skills
Ability to work independently and stay motivated
Flexible schedule and reliable attendance
Fluency in English and Spanish
High School Diploma/GED
Commitment to company compliance, ethics, and confidentiality

Work Environment & Physical Requirements

This position involves activities such as standing, walking, lifting, bending, reaching, and using technology.
Work hours may vary based on operational needs; full‑time employees must complete a 40‑hour workweek.
You will work indoors and follow strict safety and infection‑control protocols.

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