Dispatch Service Coordinator

Join Our Team as a Dispatch Service Coordinator

About Us:

At J. H. Roberts, Inc., we take pride in providing top-notch heating and air conditioning services to our valued customers. With a commitment to excellence and customer satisfaction, we've built a reputation as a trusted partner in home comfort.

Position Overview:

This position requires a professional person with a great attitude and prioritization skills who is willing to engage with other staff members and clients. As the dispatch service coordinator, you'll play a crucial role in maintaining a well-balanced schedule, optimizing opportunities, coaching the Customer Service Representatives, and working closely with the Service Manager to reach company goals.

Primary job responsibilities include:

· Working together as a team with service manager, customer service representatives, and office manager

· Schedule replacement parts with customers as soon as they arrive

· Lead customer service representatives to stay aligned with company goals

· Convert unsold estimates to sold jobs

· Support training and coaching dispatchers and coordinators on best practices and procedures

· Coordinate and dispatch service technicians based on location, skillset, and job priority

· Optimize daily schedule to maximize revenue efficiency and on time performance

· Monitor technician progress throughout the day and adjust schedules as needed

· Convert incoming service calls into revenue opportunities by identifying needs and scheduling appropriately

· Track and manage key performance metrics such as call conversion, average ticket, and technician efficiency

Requirements:

· High School Diploma or GED

· Experience working within and facilitating high performance team environment

· Effectively manage multiple tasks and priorities with strong sense of urgency

· Strong communication and interpersonal skills

· Excellent organizational skills

· Able to interact with senior managers at all levels

· Knowledge of Service Titan and Microsoft office

How to Apply:

Ready to be a part of our team? Apply now on Indeed or visit our website at jhrobertsinc.com

Join us in creating comfortable homes and happy customers!

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• HVAC Office: 2 years (Required)

Ability to Relocate:

• Forked River, NJ 08731: Relocate before starting work (Required)

Work Location: In person