Dispatch Service Manager

About the Role

Our client is hiring a Dispatch Service Manager to oversee scheduling, dispatch coordination, and real-time communication between customers and technicians. You’ll manage a small team, optimize technician routing, and help ensure smooth, timely service delivery.

Key Responsibilities

• Oversee the dispatch team and ensure efficient daily scheduling.
• Assign service calls based on technician availability, skills, and location.
• Monitor real-time job progress and customer updates.
• Maintain dispatch dashboards and track KPIs (response times, utilization, etc.).
• Communicate clearly with both technicians and customers.
• Resolve scheduling conflicts and minimize downtime.
• Support process improvements to increase team productivity.
• Train and mentor dispatch coordinators on systems and service protocols.

Qualifications

• 3+ years of experience in service dispatch, scheduling, or customer coordination (plumbing/HVAC preferred).
• Previous team lead or supervisory experience a plus.
• Familiar with service management software (e.g., ServiceTitan, Housecall Pro).
• Strong multitasking, communication, and organizational skills.
• Calm and effective under pressure with a customer-first mindset.

Why Join?

• Competitive compensation and career growth potential.
• Collaborative environment where your ideas matter.
• Chance to shape a growing service operation.