Dispatch Support Coordinator

Description:

COMPANY OVERVIEW

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

COMPENSATION

Pay Range: $21.00 – $23.00 per hour

Shift: Monday–Friday, 7:00 AM – 3:30 PM (with required rest and meal breaks)

JOB SUMMARY

The Dispatch Support Coordinator plays a critical role in supporting the Dispatch team by ensuring installation jobs are scheduled accurately, materials are properly coordinated, and installer documentation is complete and organized. This position works closely with Dispatch, Sales, Warehouse, and Installation teams to support daily operations and maintain workflow efficiency. Success in this role means installation schedules run smoothly, materials are accounted for, and job information is tracked accurately from start to completion. This is an entry-level role with training provided for motivated candidates who demonstrate strong organizational skills and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure installation jobs are scheduled accurately by supporting the dispatch team with daily and upcoming scheduling needs.
• Maintain organized and accurate material documentation by uploading, managing, and verifying pick tickets for scheduled work.
• Review upcoming jobs and identify material shortages or discrepancies to support timely resolution and prevent delays.
• Maintain and update daily dispatch logs to ensure installers are assigned accurately for upcoming work.
• Ensure installer invoices are complete, accurate, and prepared for processing through printing, assembling, and verification.
• Maintain accurate job status updates within internal systems to reflect completed work and current job progress.
• Coordinate with installers to obtain updates on open items and support issue resolution when dispatchers are unavailable.
• Manage internal communication channels by coordinating updates between Dispatch, Sales, and other teams to ensure alignment and follow-through.
• Track and document job-site issues and installation concerns to support visibility and operational improvement.
• Support coordination between Dispatch, Sales, Warehouse, and Installation teams to ensure efficient job execution.
• Assist with administrative and operational tasks to support overall Dispatch department performance.
• Other duties as assigned.

Requirements:

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications:

• High school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency in Microsoft Office applications, including Teams, Excel, and Outlook.
• Ability to communicate clearly and effectively with multiple departments.
• Ability to work in a fast-paced, operations-driven environment.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Experience in dispatch, scheduling support, or administrative coordination.
• Familiarity with SharePoint or similar document management systems.
• Experience with material coordination or pick ticket management.
• Background in construction, flooring installation, or service-related industries.

Experience in dispatch or construction-related environments is helpful but not required. We are willing to train motivated candidates who demonstrate reliability and a strong work ethic.

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Stationary Position: Ability to remain in a stationary position (sitting or standing) for up to 90% of the workday.
• Mobility: Frequently required to move throughout the office, warehouse, or job site to access materials, equipment, or files.
• Lifting/Carrying: Frequently lifts and/or moves items weighing up to 10 pounds.
• Manual Dexterity: Frequently operates a computer and other office equipment.
• Communication: Ability to effectively communicate and exchange accurate information with team members in a busy environment.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• Office/Design Center: Professional, climate-controlled office environment with moderate noise levels (e.g., computers, printers, and light foot traffic).

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.