Dispatcher - 0610 AB #1

Job Title: Dispatcher

Location: Bentonville, Arkansas

Contract Duration: 6 Months

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Guaranteed Hours: 40 Hours per Week

Pay Rate: $18.00/Hour

Position Overview

We are seeking a detail-oriented Dispatcher to support transportation and logistics operations in a fast-paced environment. This role focuses on managing transportation-related claims, coordinating with carriers and drivers, maintaining accurate records, and supporting operational efficiency through effective communication and problem-solving.

Key Responsibilities

• Investigate and resolve transportation-related claims, including overages, shortages, damages, and refusals (OS&D)
• Communicate with drivers, carriers, and transportation partners to gather information and facilitate claim resolution
• Review and evaluate claim documentation and determine appropriate product disposition
• Collaborate with transportation, operations, customer service, warehousing, inventory, quality, and other internal teams
• Maintain and update transportation management systems and active claim worklists
• Obtain, review, and validate Proof of Delivery (POD) documentation
• Process documentation and distribute records to appropriate stakeholders
• Monitor carrier-related charges and transportation expenses
• Conduct audits to ensure accuracy and compliance with established procedures
• Generate reports and maintain operational metrics
• Analyze issues, identify root causes, and recommend process improvements
• Maintain accurate records while ensuring confidentiality and professionalism

Required Qualifications

Education

• High School Diploma or equivalent required
• Associate's or Bachelor's degree preferred

Experience

• Minimum 1 year of office, administrative, or clerical experience required
• 3+ years of related experience preferred
• Experience in logistics, transportation, supply chain, customer service, or claims processing preferred
• Experience with reporting, data analysis, and documentation preferred

Technical Skills

• Proficiency in Microsoft Office Suite:
  • Excel
  • Word
  • Outlook
  • PowerPoint
• Experience with transportation management systems preferred
• Ability to analyze reports and operational data
• Familiarity with enterprise software and logistics applications preferred
• Experience with customer service and call center platforms preferred

Skills & Competencies

• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Strong organizational and multitasking capabilities
• Attention to detail and commitment to accuracy
• Effective time-management skills
• Ability to work independently and collaboratively
• Professional customer service and conflict-resolution skills
• Commitment to confidentiality, professionalism, and integrity

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.