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Dispatcher

Richfield, United States

About Quality Refrigeration

For over 50 years, Quality Refrigeration has been the trusted partner for Minnesota’s restaurants, convenience stores, and commercial businesses. We specialize in commercial HVAC and refrigeration service, repair, and installation — delivering fast, reliable, and lasting solutions. Based in Richfield, we’re known for our precision, responsiveness, and commitment to excellence.

Position Summary

We’re hiring a high-performing Dispatcher to lead the coordination of our field operations. This is a pivotal role that ensures our technicians are deployed efficiently, our customers receive top-tier service, and our daily operations run like clockwork. If you thrive in fast-paced environments and love being at the center of the action, we want to hear from you.

Key Responsibilities

  • Manage incoming service requests via phone and email with professionalism and urgency
  • Prioritize and dispatch service calls based on type, location, and technician availability
  • Maintain clear communication with technicians via phone, text, and email
  • Coordinate with the Parts Manager to ensure timely service execution
  • Accurately document service activity and maintain organized records
  • Serve as the central hub between customers, technicians, and internal teams

Qualifications

  • Valid Driver’s License and ability to pass background check, drug screening, and physical
  • Strong customer service and communication skills
  • Proficiency with computers and dispatching software
  • Proactive self-starter with the ability to take initiative and drive tasks forward independently
  • Ability to manage multiple priorities simultaneously in a fast-paced, dynamic environment
  • Prior dispatching experience preferred
  • Understanding of industry operations and service workflows is preferred
  • High School Diploma or equivalent required; technical or college degree a plus

Compensation & Benefits

  • Starting at $26/hour
  • Medical, Dental, and Life Insurance
  • 401(k) with company match
  • Short- and Long-Term Disability
  • Paid Vacation and Holidays

Location
Richfield, MN (On-site only)

Apply today and become the heartbeat of our operations. Help us deliver excellence — one dispatch at a time.

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: 40 – 48 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off

Ability to Commute:

  • Richfield, MN 55423 (Required)

Ability to Relocate:

  • Richfield, MN 55423: Relocate before starting work (Required)

Work Location: In person

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