Dispatcher

Job Title: IT MSP Dispatcher

Job Overview:

We are seeking a proactive and detail-oriented IT MSP Dispatcher to join our team. The Dispatcher will be responsible for efficiently managing daily workflows, coordinating on-site visits, and ensuring smooth communication between technicians and support teams. The ideal candidate will thrive in a fast-paced environment, possess strong organizational skills, and contribute to the overall effectiveness of our IT support operations.

Key Responsibilities:

Ticket Coordination:

• Manage the assignment of tickets to technicians, ensuring timely response and resolution.
• Coordinate on-site visits, including scheduling, confirming technician presence, and addressing on-site needs.

Communication:

• Facilitate clear communication between on-site technicians, support teams, and clients.
• Maintain open lines of communication to ensure effective collaboration.

Daily Workflow Management:

• Oversee the daily cleanup and organization of the ticketing system.
• Coordinate with on-site technicians to confirm schedules and resolve any scheduling issues.

Keys Log Management:

• Maintain a log of key check-ins and check-outs, ensuring accurate records.

Assist with Calls:

• Provide support during peak times by handling calls and creating user tickets as needed.

On-site Equipment Reports:

• Generate and distribute on-site equipment reports to support efficient on-site visits.

Qualifications:

• Strong organizational and multitasking abilities.
• Effective communication skills.
• Familiarity with IT support processes and ticketing systems.
• Detail-oriented with a commitment to accuracy.
• Previous experience in a dispatch role within an IT MSP is advantageous.
• Experience with ConnectWise Manage PSA system (preferred)

Application Process:

If you are a dynamic individual with a passion for coordination and ensuring smooth IT operations, we invite you to apply for the IT MSP Dispatcher position. Join our team and contribute to the success of our IT support services.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Irvine, CA 92618: Relocate before starting work (Required)

Work Location: In person