Dispatcher

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Overview:

Dispatcher- Hybrid role

ServiceOne is a leading home service provider in Omaha, delivering top-quality plumbing, HVAC, and electrical solutions to our community. Our success is built on the expertise and dedication of our team, and we are committed to providing an environment with unmatched career opportunities in the industry.

Responsibilities:

Assign system checks and demand calls to technicians based on skill level and schedule priority.
Keep customers informed throughout the day on scheduling and technician status.
Relay any special job requirements to technicians.
Encourage technicians to maximize every customer interaction.
Monitor the dispatch board for potential issues and communicate as needed.
Proactively ask customers with lower-priority calls to reschedule when needed.
Review each call before dispatch to ensure all necessary details are included.
Schedule parts promptly upon availability and confirm order completion before scheduling.
Assign high-revenue parts installations to the technician who sold the job.
Maintain awareness of special-order parts, customer instructions, payment methods, and directions.
Communicate company policies and scheduling details clearly with customers.
Document customer contacts and ensure follow-up by appropriate team members.
Manage multiple priorities calmly under pressure.
Be willing to work extended hours when required.
Maintain a positive, team-oriented attitude.

What You Will Bring:

2+ years of experience in a high-pressure or fast-paced dispatch or customer service environment.
Experience as a dispatcher in residential home services (HVAC, plumbing, electrical) strongly preferred.
Ability to multi-task in a fast-paced, evolving environment.
Strong written and verbal communication skills.
Self-starter with minimal supervision required.
Strong problem-solving capabilities.
Collaborative and effective working style with team members.
Ability to interpret documents such as warranty contracts and internal policies.
Ability to build productive, empathetic relationships with customers and staff.
Strong computer proficiency.

Physical Requirements:

Ability to lift and carry up to 50 pounds.
Ability to work in confined spaces (e.g., attics, crawl spaces, basements).
Prolonged periods of standing, kneeling, and bending.
Ability to work at heights (e.g., ladders, elevated plat forms).
Manual dexterity to handle electrical tools and equipment.
Ability to work in various weather conditions when performing outdoor installations.

Benefits:

Health Coverage: Employer-paid medical, dental, and vision plan options
Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
Savings Accounts: FSA and HSA contribution options
Retirement: 401(k) available upon hire with employer match; Traditional and Roth options
Sign on Bonuses to those who qualify!

Time Off & Perks:

Paid time off and holidays
Paid parental leave

Growth and Training Opportunities:

Tuition Reimbursement
On-going training and development

Requirements:

Valid Driver’s License (required)
To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

ServiceOne is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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