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Dispatcher

Job Summary:

Otter Express is seeking a dedicated Dispatcher to coordinate and oversee daily transit operations, ensuring timely and reliable service. This role involves managing communications with drivers and clients, monitoring system performance, and maintaining accurate operational records. The Dispatcher will play a vital role in supporting the efficiency and dependability of our transit services while fostering a positive and professional environment.

Key Functions and Duties Performed by the Dispatcher:

Operational Coordination
Coordinate daily route operations to ensure timely and efficient service delivery, adhering to established procedures and standards.
Monitor daily system performance. Participate in performance analyses and reviews to enhance operational readiness.
May assign trips to drivers strategically to balance workload and optimize route efficiency.
Communication and Interaction
Communicate effectively with drivers and clients to address and resolve service-related issues promptly.
Take client calls and relay issues to drivers and the Dispatch Manager as needed.
Monitor radio and telephone communications to oversee on-road service quality and address operational concerns.
Record Keeping and Reporting
Maintain accurate records of driver sign-in and sign-out times, ensuring compliance with scheduling requirements.
Document any delays or disruptions in route schedules and communicate findings to the Dispatch Manager.
Employee and Customer Relations
Foster a positive work environment by delivering exceptional customer service.
Address client concerns promptly to ensure high-quality service experiences.

Qualifications:

Ability to handle multiple tasks simultaneously and to maintain composure under pressure in a fast-paced environment.
Commitment to providing excellent service to both internal teams and the community.
Ability to maintain a professional and polite phone manner.
High School diploma or equivalent.

Preferred Qualifications:

1 year of previous Dispatcher experience OR  2 years of Customer Service experience.
Experience with transit dispatch software.
Knowledge of the service area is a plus.

Physical Requirements:

The Dispatcher must be able to work effectively in an office environment. Physical demands include being able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The Dispatcher must also be able to clearly see and interpret information on screens and documents, as well as hear and understand communications over the phone or radio. Clear verbal communication is also essential to ensure accurate information exchange and effective coordination of transit operations.

Terms:

This job description is not intended to be all-inclusive, and the employee will perform other related duties assigned by the Director of Transportation.

The Director of Transportation reserves the right to revise this job description and change the job duties and responsibilities as the need arises.

This job description does not constitute a written or implied contract of employment.

If requested by Otter Express, the applicant must submit to a criminal background check,

the results of which must meet hiring criteria for the role.

Equal Opportunity Employer:

Otter Express is an Equal Opportunity/Affirmative Action and veteran-friendly employer. Otter Express is committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants with Disabilities:

Otter Express encourages participation in all its programs, services and activities and does not discriminate against qualified applicants with disabilities. Anyone who believes they may need a reasonable accommodation in order to fully participate in the job application, interview or selection processes may contact the Otter Express Director of Transportation with whom applicant has contact in the processing of their employment application to request an accommodation.

Pay: $20.24 - $23.00 per hour

Benefits: