Dispatcher

We are looking for compassionate individuals who want to make a difference in our patients’ lives.

Responsibilities:

• Dispatch, schedule and coordinate all requests including hospice needs.
• Makes sure all tickets are assigned to a proper manifest to ensure accuracy.
• Investigate any outstanding orders in the manifest to ensure accuracy.
• Takes orders by phone and coordinates them accordingly.
• Communicate with technicians, hospices, and families about all matters concerning order requests.
• Communicate any hazardous patient contact to all applicable people.
• Abide by HIPPA standards and keep all medical records secure.
• Ensure all sales order requests are being completed as requested.
• Contact all family members or care givers to verify order requests..
• Communicate all areas of concern to appropriate manager.
• Communicate with warehouse and manager about any special equipment request.
• Coordinate personal schedule and communicate with manager to ensure minimal overtime and expenses.
• Works effectively with other company employees, managers and departments.
• Performs all job functions with company mission, vision and goal statement in mind.
• Ensures compliance with company policies and procedures.
• Communicate with all applicable people in every order.
• Keep up with all the daily orders.

Knowledge, Skills, and Abilities:

• Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide.
• Must demonstrate proficient ability and practical knowledge of personal computer use, routing software, and word processing software, spreadsheet software, billing software, and accounting software.
• Demonstrate the ability to quickly and proficiently learn to use company specific software programs and any other handheld or technology tools as required for completing job tasks.

Minimum Qualifications:

• High school diploma, six months industry related work experience and/or training; or equivalent combination of education and experience.
• No professional certificate or licensure required, although preferred.
• Must be proficient in typing skills. 35-40 wpm preferred
• Must be able to pass background and drug screen.
• Must be able to be on call.

To apply for this position, email it to jobs@chme.org.