Dispatcher

Description:

The DCOMM Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency.

To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.

If you are a detail-oriented professional who thrives in a fast-paced environment, the Dispatcher role is an excellent opportunity to build a rewarding career.

Requirements:

WHAT YOU WILL DO:

• Ensuring technicians in Minnesota/Wisconsin, Ohio, and Missouri markets are logged into and dispatched to their first assigned job on time each day.
• Monitoring technician activity and adjusting work assignments as needed to address delays, improve route efficiency, and maintain productivity standards.
• Assigning additional work to technicians with availability and requesting supplemental workload when necessary to maintain operational balance.
• Maintaining ongoing communication with supervisors and management regarding technician status, performance concerns, delays, or service-related issues.
• Updating and maintaining Drop Bury Smartsheet records, including accurate entry of locate numbers received from external partners across all assigned markets.
• Providing end-of-day reporting to management, including a summary of all open jobs in FSM with corresponding technician identification numbers and job IDs.
• Assisting with updates to scheduled service dates in the Drop Bury Smartsheet for any rescheduled or delayed work orders.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while supporting field operations and ensuring timely service delivery.

WORK SCHEDULE:

This position follows a structured weekly schedule as outlined below:

Monday, Tuesday, Thursday, and Friday: 7:30 a.m. – 6:00 p.m., with an unpaid break from 10:30 a.m. to 1:30 p.m.

Saturday: 7:30 a.m. – 1:00 p.m.

Work hours and schedule may be subject to change based on business needs.

EMPLOYEE BENEFITS:

• Competitive Wages: Offering a salary that is competitive within the industry.
• Paid Training: Providing training programs at no cost to the employee, ensuring skill development and career growth.
• Health Insurance: In accordance with the company benefits package.
• Paid Time Off (PTO): PTO policy to support work-life balance.
• Technology: Essential technological tools, including a computer and necessary software applications required to perform job duties, are provided to enhance productivity and connectivity in the workplace.

At DCOMM, your career advancement is a shared priority. We are dedicated to providing the tools, training, and opportunities you need to succeed and thrive within our organization.

COMMITMENT TO EQUAL OPPORTUNITY

DCOMM is an Equal Opportunity Employer. We are committed to fostering an inclusive and equitable workplace where diversity is celebrated. We do not discriminate based on race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.