Dispatcher

Overview
The Dispatcher is a key operations team member responsible for coordinating, approving, and managing the daily technician schedule. This role ensures efficient routing, appropriate prioritization of work, and constant communication between field staff, customers, and internal departments. The Dispatcher also acts as the primary point of contact for incoming calls, emails, and texts, maintaining a high level of

responsiveness and customer service.

Responsibilities

• Develop and publish the daily dispatch schedule based on job priority, technician
• availability, and skillsets.
• Approve and adjust unscheduled and emergency service calls, SMA
• appointments, and project work.
• Resolve scheduling conflicts through collaboration whenever possible or by
• directive when needed.
• Serve as the primary responder to all incoming communications (phone, text,
• email).
• Maintain ongoing communication with field staff to monitor job progress and
• adjust schedules as necessary.
• Oversee vehicle maintenance coordination and ensure technicians adhere to
• fleet upkeep protocols.
• Maintain accurate customer records, technician capabilities, and scheduling
• tools.

Skills

• Looking for a strong communicator, with good memory and the ability to retain information specific
• to companies operating rhythmically and expand on that knowledge over time.
• Need Technical Skills In:
• FieldPulse or similar system, this is an ERP tied to inventory, financials, etc (Preferred)
• Microsoft Office - Outlook, Excel (Required)
• They also use a few websites that are intake and form-based; they will need to be adept in learning new systems and adjusting to change as the team moves towards updating systems and refining processes.

Education and Experience:

• High School diploma, or GED
• 1- 3+ Years of Dispatch, or related functions within a similar trade environment

Physical Requirements:

• Must be able to pass both a standard drug test, and a criminal background check.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person