Dispatcher

Schedule: Monday-Friday 3pm-11:30pm - Floating as necessary

Compensation: $21-$25 per hour $4 Shift Differential

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Dispatch and Operational Coordination

• Coordinate paperwork with outside truck drivers for inbound and outbound shipments.
• Confer with supervisors and managers to align dispatch activities with warehouse operations.
• Arrange shipping documentation and communicate with carriers to secure equipment and ensure on-time shipments and billing.
• Examine invoices and shipping manifests for accuracy and compliance with applicable regulations.
• Spot and prioritize orders based on bill time, ensuring earliest deadlines are met first.
• Track live loads, monitor dock doors, and proactively manage flow to minimize detention time.
• Maintain accurate and organized records of all load-related documentation.

Gate Operations and Access Control

• Control and monitor all facility access points to ensure authorized entry and exit of all personnel, carriers, and visitors.
• Verify driver credentials, shipment documentation, and compliance with company policies for all inbound and outbound loads.
• Perform Trailer Entry Safety Checks (knock, announce, and mirror inspection) to confirm trailers are clear of hazards, unauthorized individuals, and obstructions prior to loading or unloading.
• Maintain accurate logs of arrivals, departures, and trailer movements.
• Ensure adherence to site security procedures, including escalation of any irregularities or unauthorized activity.

Monitoring and Systems Oversight

• Operate and monitor security systems and yard management tools to safeguard personnel, property, and company assets.
• Maintain visibility of yard activity, trailer locations, and dock utilization to support efficient operations.
• Identify and communicate potential risks, delays, or operational disruptions in real time.

Communication and Customer Service

• Serve as the primary communication link between customer service, warehouse operations, and drivers.
• Respond to inquiries and resolve issues related to shipments, documentation, and dispatch activities.
• Ensure timely and accurate communication of operational updates, delays, or security concerns to appropriate stakeholders.
• Answer phones and provide professional, timely support to internal and external partners.

Compliance, Safety, and General Responsibilities

• Perform all duties in accordance with company compliance standards.
• Exercise sound judgment to maintain company standards and ensure operational integrity.
• Maintain reliable attendance and punctuality for scheduled shifts.
• Assist other dispatch team members as needed to support business continuity.
• Performs all other duties as assigned or needed by Holman.

POSITION QUALIFICATIONS

Competency Statement(s)

Attendance – Ability to get to work on time, and work entire shift.

Communication – Ability to effectively communicate verbally and in writing in a courteous and professional manner. Ability to understand and follow both verbal and written instructions, maintain logs and write reports.

Language – Ability to communicate, both verbally and in writing in English. Ability to read, analyze, and interpret documents and instructions.

Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, job type, or other protected class.

Relationship Building – Ability to establish and maintain effective working relationships with customers, co-workers, management, and Team Members.

Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.

Empathetic – Ability to appreciate and be sensitive to the feelings of others.

Productivity – Ability to maintain a level of productivity that meets or exceeds established guidelines. Ability to work independently without interruptions.

Paperwork – Able to complete required paperwork accurately, timely, and with neatness. Verifies accuracy of paperwork completion.

Detail Oriented – Ability to pay attention to the minute details of a project or task and prioritize appropriately.

Organized – Holds strong organizational skills. Keeps work and environment neat, orderly, and accessible.

Accountability – Ability to accept responsibility and account for his/her actions. Ability to follow through on commitments and ensure tasks are completed.

Accuracy – Ability to perform work accurately and thoroughly, requesting assistance as needed.

Adaptability – Maintains flexibility in dealing with changes and challenges. Adapts security measures based on situational analysis.

Autonomy – Capable of working independently with minimal supervision. Makes quick decisions when immediate guidance is not available.

Safety Focus – Willingness to identify safety concerns in the workplace. Promotes a safe work environment.

SKILLS & ABILITIES

Education: High School graduate or General Education Degree (GED) preferred.

Experience: One (1) to two (2) years of dispatch, logistics, or security experience preferred. Warehouse or distribution environment preferred.

Computer Skills: Basic computer skills, including familiarity with MS Office. Experience with dispatch systems (iDS preferred) and yard management tools preferred.