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Dispatcher
Position Description:
- Dispatch and manage company drivers and owner-operators for LTL pickups and deliveries
- Coordinate daily routes, multi-stop loads, and linehaul schedules
- Communicate load details, routing, dock times, and special handling instructions to drivers
- Monitor driver status, service issues, capacity constraints, and delivery performance
- Manage appointment scheduling with customers and terminals
- Track freight movement, delivery status, shortages, and exceptions
- Maintain accurate load, driver, and delivery information in the TMS
- Proactively communicate with customers regarding delays, changes, or service issues
- Ensure compliance with DOT regulations, company safety policies, and hours-of-service requirements
- Resolve operational challenges such as missed pickups, late deliveries, freight exceptions, or equipment issues
- Coordinate with warehouse and dock teams to ensure timely freight movement
- Support billing and claims processes by providing accurate delivery records and documentation
Qualifications & Experience
Required:
- 5+ years of experience in LTL or freight dispatching
- Experience dispatching multi-stop routes and time-sensitive freight
- Strong knowledge of driver hours-of-service and DOT compliance
- Proficiency with Transportation Management Systems (TMS)
- Excellent and professional communication, multitasking, and problem-solving skills
Preferred:
- Familiarity with freight class, NMFC codes, and accessorial charges
- Experience with ELD systems
- Knowledge of regional routes and traffic patterns
Skills & Competencies
- Strong organizational and time-management skills
- Ability to work in a fast-paced, high-volume environment
- Detail-oriented with strong follow-through
- Customer-service focused mindset
- Ability to remain calm and make decisions under pressure
We are seeking an experienced LTL Dispatcher to manage daily (LTL) operations, ensuring efficient pickup and delivery coordination, driver utilization, and high levels of customer service. This role is critical to maintaining on-time performance, compliance, and smooth communication between drivers, terminals, and customers.
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