Dispatcher

ABOUT COR

Founded in 1996, COR is Portland’s largest and most innovative waste and recycling company, recognized for its sustainability efforts and commitment to the local community. Our impact continues to grow as we serve more clients, engage with neighbors, and expand our diverse workforce. Recently, we’ve been in the spotlight for securing new funding, adopting cutting-edge technology, and forming exciting partnerships to divert more waste from landfills and help local businesses and governments reduce their carbon footprints. In 2023, we led the way by transitioning our fleet to R99 renewable diesel—the cleanest option available—and proudly introduced Oregon’s first fully electric garbage truck.

OUR VISION

While we’ve seen incredible growth, we always prioritize people and planet over profits. COR is committed to making our world and our community a better place for all people, and for future generations. We invest in diversity, workforce development, and forward-thinking concepts like the COR Campus innovation hub that’s creating the future of ClimateTech and Oregon’s circular economy.

OUR VALUES

Our COR Values guide us every day in the way we work and interact with each other:

• Committed: we are committed to excellence, we possess strong work ethic and we always do the right thing.
• Team Player: we show respect and openness to collaborate with others; we are always willing to lend a helping hand.
• Problem Solver: we think critically to identify and solve problems; we propose and implement thoughtful solutions.
• Get It Done: we focus on completing our work efficiently and on time, overcoming obstacles along the way.

BENEFITS

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Safety equipment provided
• Vision insurance

COR is an equal opportunity employer. We strongly encourage applications from people of color, women, LGBTQ+ individuals, and others who bring diverse perspectives to our team.

POSITION OVERVIEW

The Dispatcher ensures the efficient coordination of waste collection, transfer station activities, and material recovery facility (MRF) logistics. This position is responsible for dispatching drivers, weighing and processing incoming and outgoing loads at the scale house, and providing excellent customer service to haulers, contractors, and the public. The ideal candidate must be organized, detail-oriented, and able to work in a fast-paced environment. Provides support, guidance, and oversight to a large team and works proactively to support a safe and efficient work environment.

This is a full-time position initially created to support operations during a leave. As the organization continues to grow, there is an anticipated need for additional dispatcher capacity, and this role may transition into an ongoing position based on business needs.

KEY RESPONSIBILITIES

• Develop daily routes and maintain contact with drivers and lead driver throughout the day.
• Assign daily routes and tasks to waste collection drivers, ensuring efficient coverage of service areas.
• Monitor drivers’ progress via GPS and verbal communication, making adjustments as needed to accommodate delays, breakdowns, or urgent service requests.
• Serve as the primary contact for drivers, providing route assistance, safety updates, and service issue resolutions.
• Maintain accurate logs of driver activities, route completion, and service delays.
• Collaborate with leadership to modify daily routes to accommodate the needs of customers.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
• Assist drivers with AMCS application to ensure accuracy.
• Assist & reinforce Hours of Service awareness.
• Accurate ticketing and data entry.
• Handling cash/accounts at scale house.
• Verifying materials, contamination issues, or load types.
• Other job duties as assigned.

KEY COMPETENCIES

• Strong ability to work in a team environment in high pressure situations
• Be able to utilize critical thinking skills and do basic math.
• Exceptional written and oral communication skills
• Strong problem-solving ability to handle route changes, customer concerns, and operational challenges.
• Ability to work independently while maintaining a high level of attention to detail

REQUIRED & DESIRED EXPERIENCE

• High school diploma or equivalent.
• Must be able to work a flexible schedule and stay until the job is done.
• Proficiency in dispatching software, scale management systems, and Microsoft Office (Excel, Word, Outlook).
• Ability to multitask with constant interruptions.
• Conflict resolution with drivers/customers.
• Calm decision-making in emergencies.
• Strong geographic/logistics sense.
• Demonstrated excellence in verbal and written communication skills; bilingual helpful.

PHYSICAL, DRIVING, TRAVEL REQUIREMENTS

• Recognize, interpret, and respond to variety of sounds.
• Use full range of motion (pushing, pulling, climbing, kneeling, bending, lifting, etc.).
• Utilize fine motor skills and have unrestricted use of legs, arms, and hands.
• Pick up, carry, hold, move, and put down items of up to 25 pounds.
• Ability to sit for extended periods of time.
• Use direct, peripheral, near, and far vision.
• Drive, walk, and/or stand for prolonged periods of time; be able to do so in inclement weather and in noisy conditions.

The pay range for this role is:
24 - 26 USD per hour(138th Ave)