Dispatcher

About Us

Mighty Plumbing, Heating, Air & Electric is the go to resource for residential plumbing, heating, A/C, and electrical services in the Denver Metro and surrounding areas. With over 20+ years of industry experience, our team provides an unparalleled customer experience through exceptional customer service, affordability and results. As a company, we are looking for an individual that is driven, customer first, team oriented, and has a desire to learn and grow with the company.

Dispatcher Job Summary

We are seeking a skilled communicator with Dispatching and/or Call Center experience to evaluate customer calls and match the right technician to every job. This position may include filling in as a Call Center Representative as needed.

The Dispatcher is responsible for coordinating and scheduling field technicians to ensure efficient, timely, and high-quality service for customers. This role serves as the communication hub between customers, technicians, and management while maximizing technician productivity, customer satisfaction, and revenue opportunities. The Dispatcher must maintain a strong sense of urgency, organization, and professionalism in a fast-paced residential home services environment.

Job Duties and Responsibilities

• Schedule and dispatch technicians for service, maintenance, and installation calls.
• Monitor technician routes, job progress, and daily capacity to maximize efficiency.
• Communicate with customers regarding appointment confirmations, technician arrival times, delays, and rescheduling.
• Prioritize emergency and high-priority service calls appropriately
• Coordinate same-day opportunities and optimize the service board throughout the day.
• Support technicians with job information, directions, customer notes, and scheduling adjustments.
• Maintain accurate customer records, call notes, and appointment details within the dispatching software/CRM.
• Work closely with Customer Service Representatives, Service Managers, and field teams to ensure smooth operations.
• Track technician performance metrics including call count, drive time, productivity, and completion rates.
• Assist in achieving company revenue, membership, and customer satisfaction goals.
• Manage incoming communication from technicians and provide real-time operational support.
• Ensure all calls are properly assigned, completed, and closed out daily.
• Maintain a professional and positive customer experience during all interactions.
• Participate in team meetings, training, and operational improvement initiatives.
• Follow company procedures, safety standards, and communication protocols.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of dispatching and/or call center experience.
• Previous dispatching or scheduling experience preferred, ideally in HVAC, plumbing, electrical, or residential home services.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients, and team members.
• Strong problem-solving skills, with the ability to diagnose and troubleshoot plumbing issues.
• Ability to work independently and as part of a team, and to make sound decisions in a fast-paced environment.
• Ability to remain calm and professional under pressure
• High attention to detail and time management

Job Requirements

• This job will require working in the office with no exceptions.
• Availability to work weekends as needed.
• The ability to use a computer and adapt/learn new systems.
• Follow established processes and procedures.

Mighty is an "Equal Opportunity Employer"

Please visit our www.mightyph.com for additional information. We look forward to hearing from you!

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 2 years (Required)

Ability to Commute:

• Denver, CO 80239 (Required)

Ability to Relocate:

• Denver, CO 80239: Relocate before starting work (Preferred)

Work Location: In person