Dispatcher

Job Description:

AP Plumbing is seeking a self-motivated Dispatcher for their Rochester, NY location. The dispatcher will interact directly with customers and service technicians, ensuring high standards of customer service and facilitating prompt and accurate service.

Summary:

For over 30 years, AP Plumbing has worked diligently to meet the plumbing needs of homeowners and businesses in the Rochester and Syracuse communities. AP is one of the nation's largest privately held plumbing contractors and services thousands of clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. AP partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:

• Dispatch residential HVAC service efficiently and accurately utilizing various technology, including GPS, Service Titan, phone systems, and more.
• Resolve scheduling issues and customer complaints
• Continually update service writers with the availability of dates and time frames
• Implement reschedules and limit the number of calls when necessary
• Schedule technician training
• Absorb and utilize industry technical knowledge
• Manage and document technician sick days and vacation requests
• Assist in covering branches and commercial dispatching.
• Schedule vehicle repairs and oil changes
• Perform dispatching duties for partner companies

Job Qualifications:

• High school diploma or equivalent required
• 1 or more years of customer service experience
• Prior dispatch experience is preferred but not required

Competencies:

• Excellent written, verbal, and active listening skills
• Strong administrative skills
• Technical knowledge
• Strong organizational skills
• Ability to work individually and as part of a team
• Problem-solving skills

What can we offer you?

• Competitive Base Pay
• Paid vacation and sick time
• 401k Retirement Plan
• Medical, Dental, and Vision Insurance
• Opportunities for Advancement within a Growing Organization

The starting hourly base wage for this position is $23.00 to $27.00. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

AP Plumbing (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.