Dispatch Operations & Driver Coordination

• Coordinate daily dispatch operations and assign delivery routes based on volume and geography.

• Serve as the primary point of contact for drivers, communicating assignments and updates.
• Monitor active deliveries and driver progress in real time to ensure efficient fulfillment.
• Respond to driver issues, including delays, vehicle problems, or customer concerns.

• Ensure drivers adhere to delivery procedures, ID verification, and product security requirements.

Route Management & Performance Monitoring

• Organize and dynamically adjust delivery routes to maximize efficiency and minimize idle time.

• Group deliveries by geographic proximity to reduce unnecessary travel.
• Track shift performance metrics, including on-time delivery rates and completion times.
• Identify operational bottlenecks and take immediate corrective action or escalate to management.

• Support resolution of delivery exceptions and coordinate timing updates with customer support.

Shift Leadership & Compliance

• Act as the lead dispatcher during assigned shifts, ensuring continuity of operations.

• Support, guide, and assist in training dispatch staff and enforcing standard operating procedures (SOPs).
• Maintain accurate documentation, including delivery manifests, route logs, and confirmation records.

• Verify all dispatch activity complies with state regulations and chain-of-custody procedures.

Key Performance Indicators (KPIs)

• On-time delivery rate.
• Delivery exception rate and customer complaints.
• Deliveries per hour and stops per hour (route efficiency).
• Driver idle time.

Required

• 1–3 years of experience in dispatch, logistics, or delivery coordination

• Strong communication, organizational, and decision-making skills.
• Ability to manage multiple tasks in a fast-paced, time-sensitive environment.
• Must be 21 years of age or older.

• Ability to obtain and maintain a Cannabis Agent Card and pass required background checks.

Preferred

• Experience in cannabis delivery operations.
• Proficiency with dispatch or routing software.
• Knowledge of Nevada cannabis delivery regulations.

Physical Requirements:

• Ability to remain stationary at a dispatch station for extended periods.
• Capability to handle high-volume communication and monitor multiple screens/data streams simultaneously.

Schedule & Availability:

In accordance with operational needs, employees may be required to work beyond their regular work hours, including overtime, weekends, and recognized holidays. While the Company will make reasonable efforts to provide advance notice, employees are expected to remain flexible and available to meet business demands as necessary. Overtime work will be compensated in accordance with applicable labor laws and company policies.

The Shift Lead/Dispatcher is responsible for coordinating and executing daily delivery routing and dispatch operations for the All Day cannabis delivery platform. This role serves as the real-time operational control point, ensuring orders move efficiently from fulfillment to the customer while maintaining strict compliance with Cannabis Compliance Board (CCB) regulations and Tribal Marijuana Compact requirements. The Shift Lead manages active routes, communicates with drivers, and resolves issues in real time to maintain delivery efficiency and on-time performance.