Dispatcher

Looking for the right individual to come join our team!

Because of continuous growth we are looking for a hand select dispatcher associate for our service department in Norfolk; Va. Candidate needs to be an excellent communicator with good people skills, positive attitude a must. Candidate needs to be able to multi-task between dispatching/scheduling and helping to solve customer service issues. The right candidate is one that is able to take direction, learn new tasks, be computer literate and be a team player in a small but very productive office.

$17 + based on experience....

Responsibilities

• Manage incoming calls and provide exceptional customer service to clients and vendors.
• Coordinate logistics and dispatch service techs efficiently using transportation management systems.
• Analyze data to optimize routing and tech schedules.
• Maintain accurate records of customer interactions through data entry.
• Utilize GIS and GPS tools to enhance transportation planning and tech management.
• Collaborate with team members to ensure seamless communication and operational efficiency.

Summary

As a Dispatcher representative, you will be integral to ensuring efficient logistics and exceptional customer satisfaction. Reporting to the Service Manager, your core skills in dispatching, communication, and analysis will be essential in managing Service Repairs and addressing customer inquiries. Utilizing premium skills in transportation management systems and GPS, you will optimize routes and improve service. Your relevant experience with data entry and multi-line phone systems will enhance our operational efficiency. Join our team to contribute to a seamless Service experience in a fast-paced environment.