Dispatcher

Custer County is currently hiring a Dispatcher to provide radio, telephone, and teletype communications between the Custer County Communications Center and law enforcement, fire, and rescue personnel in the field. To receive emergency and non-emergency calls for service and properly dispatch the appropriate agency to handle the call.

Custer County offers a full benefit package including health, dental, vision, and so much more. Starting rate of $18/hour with total compensation (wage plus benefits, retirement, taxes) up to approximately $60,000 annually.

Responsibilities:

• Respond to citizen inquiries and complaints; determine the appropriate response or action required utilizing independent judgment according to established office procedures; follow through with appropriate response.
• Maintain direct communications by radio equipment with law enforcement officers on patrol; maintain direct radio communications with fire and rescue personnel in the field; dispatch calls with the appropriate personnel.
• Monitor radio messages; check motor vehicle registrations and drivers license information as requested by law enforcement officers; relay the requested information.
• Answer multi-line telephone system including 9-1-1 calls. Prioritizing radio and telephone traffic log all incoming calls as to date, time, and subject; take and forward messages and telephone calls to the appropriate person.
• Maintain filing systems; fill out routine forms and reports.
• Log all incoming and outgoing radio calls.
• Coordinate and facilitate information in crisis situations; dispatch the appropriate agency; work and assist the responding agencies as needed.
• Monitor activities of prisoners and jail personnel by the intercom system.
• Enter and retrieve data on the teletype and computer systems.
• Brief incoming dispatcher of activities and information of the previous shift; keep the dispatch area neat and clean.

Talents and Abilities:

• Ability to work fluctuating hours and shifts in a harmonious manner with the public, fellow employees, directors, administrators, other agencies and personnel.
• Ability to accept criticism and or comments from directors, officers, the public or others and maintain a professional composure.
• Knowledge of all standards, policies and procedures, regulations, and directives governing the operation and management of the Communications Center.
• Ability to communicate and deal effectively with the citizens and other agencies in a professional manner.
• Knowledge of office record keeping procedures and various filing systems.
• Thorough knowledge of the Communications Center equipment and its operation.
• Skill in the use of all Communications Center equipment.
• Ability to learn and adapt to new technology, procedural changes or otherwise adjust to the system changes.
• The ability to organize work, make decisions and function under the stress of daily conditions as well as emergency situations.
• Ability to maintain the confidentiality of office records and information.
• Ability to complete and obtain all necessary training, educational certifications and other certifications as required. Ability to keep current and maintain certifications as required including NCIC/NCIS or others. Additional continuing education may be required.

Experience and Training:

• A high school education or GED is required.
• Other trainings may be required.
• Bilingual is preferred, but not mandatory.

Full Benefits Package includes:

• Sick Leave
• Paid Time Off
• Bereavement Leave
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person