Dispatcher

Company Overview

OEG is a leading energy solutions business, providing mission critical infrastructure assets and services to the global offshore energy industry. Through our specialist divisions - topside, marine, subsea, cables, logistics and industrials, we are a pivotal link in the global offshore energy project chain, ensuring our customers’ projects are delivered safely, reliably and efficiently. We are currently seeking a Dispatcher to join our Cargo Logistics Division.

Location

• Port Fourchon, Louisiana, United States.

Core Purpose

• Efficiently coordinate the scheduling, tracking, and delivery of CCU equipment to customer location.
• Ensure timely deployment, accurate documentation, and compliance with safety and operational standards while optimising resource utilisation and maintaining excellent customer service.

Key Responsibilities and Accountabilities

• Maintain and update the overall Cargo Carrying Unit (CCU) inventory.
• Oversee the management and proper functioning of cargo carrying GPS unites.
• Maintain and ensure compliance of the sling system in accordance with company and regulatory standards.
• Maintain technical knowledge of products, particularly rental equipment, to support operations and provide guidance as needed.
• Act as the primary contact for customers, managing delivery schedules, order status updates, and resolving any issues that arise.
• Address customer concerns or escalate them to management as needed.
• Ensure all shipments comply with industry regulations, safety standards, and customer requirements.
• Maintain up-to-date shipping records, certifications, and necessary paperwork related to CCU movements and sling compliance.
• Provide technical training as needed to members of the production tech team.
• Perform work in a safe, timely manner, prioritizing time according to the needs of the system, and quickly completing those projects that are critical to internal and external customer satisfaction issues.
• Conduct company business as directed by the company’s management group and further develop the system in accordance with the company’s mission and quality objectives and goals.
• Report to management any system discrepancies or opportunities for improvement.
• Ensure adherence to company policies while supporting initiatives that foster a positive workplace culture.
• Follow and execute all processes outlined in the position’s operating procedures and work instructions.
• Maintain awareness of the quality system and understand ISO 9001 requirements relevant to the role and Crew Foreman responsibilities.
• Perform other tasks and assist in special projects as per supervisor’s request.
• Coordinate all trucking as per customer needs.
• Assist in taking orders from customers.
• Coordinate all yard movements and workflow as per management.

Skills and Experience

• Two to five years of practical experience serving as a product assembly or repair technician while supervising others and/or other similar experience.
• Proficient in Microsoft Word and Excel, with experience using company server systems to manage and share administrative information efficiently.
• Strong verbal and written communication skills, with experience interacting professionally with customers, vendors, management, and colleagues.

Qualifications

• High school diploma or equivalent required.

We are an equal opportunity employer committed to a fair and inclusive recruitment process for all applicants.