Dispatcher

Location: Salem Health, 890 Oak Street SE, Salem, Oregon
Department: Security Services
Position Type: Full time, 36 hours/week, Non-Exempt
Schedule: 6:00 am – 6:30pm, Three 12-hour shifts, Saturday – Monday

Your role with us

As a Dispatcher at Salem Health, you’ll be central to safety and security operations, supporting a positive, secure environment for patients, visitors, and staff through strong cross‑department communication. In this vital role, you collaborate closely with field officers, clinical teams, and internal partners, serving as the communication hub that ensures critical information is shared clearly, accurately, and in real time. By coordinating across departments, proactively mitigating risks, and enabling swift, unified responses, you help safeguard Salem Health’s people, property, and operations. If you thrive in fast‑paced environments, value collaboration, and are passionate about keeping people safe, this is the role for you.

What you'll do

• Manage and prioritize incoming communications via radio, phone, email, and fax to ensure timely, accurate responses to safety and service needs, keeping field officers informed to support rapid, coordinated action.
• Assist patients, visitors, and staff with parking information, lost and found, badge access, and safety alerts to promote a welcoming, efficient, and secure hospital experience.
• Process and vet badge requests for employees, contractors, vendors, volunteers, and students to maintain appropriate access levels and uphold hospital security standards.
• Enter security information accurately into reporting systems and organize records according to departmental procedures to support compliance, reporting integrity, and effective decision‑making.
• Monitor video surveillance and respond to alarms—including infant abduction prevention, intrusion detection, and duress systems—to identify risks early and protect patients, staff, and property.

Required qualifications

• High school or equivalent.
• DPSST unarmed certification preferred or obtained within one month of hire.
• NIMS HICS 100, 200 and 700 on-line certificates obtained within one year of hire.

Additional information

• The ideal candidate will bring experience in one or more of the following areas: security, law enforcement, military, customer service, or call center environments.
• Proficiency in typing with a high level of accuracy (minimum 40 WPM).
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proven ability to multi-task and prioritize effectively, especially in high-pressure or time-sensitive situations.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.