Dispatcher

POSITION DESCRIPTION:

The Dispatcher is responsible and accountable for performing all work associated with the Dispatch Office. Working in conjunction with the EMS and Medi-Van staff the Dispatcher handles all the day-to-day and ongoing scheduling and dispatching of all ambulances and medi-vans for the Gardner, and Athol stations. The Dispatcher also has concurrent job responsibilities of scheduling staff when vacancies in the schedule occur and maintain the smooth operation of EMS and Medi-van staff at all bases. Each Dispatcher must communicate with the billing department throughout their shift when scheduling services for customers.

JOB RESPONISBILITIES:

Schedule Medi-Van and Ambulance service for customers and patients when called in conjunction with the Billing Office to ensure all insurance requirements are met
Dispatches all vehicles in a timely manner including emergent ambulances by utilizing appropriate protocols for ALS vs. BLS level of care in accordance with the Medical Priority Dispatch System
Follow all appropriate policies, procedures and protocols from the company in conjunctions with regional, state, professional and federal regulations
Accurately establish priorities and utilize resources for dispatch in a timely manner when multiple requests are received
Maintain appropriate telephone answering and radio skills and use in accordance with all policies, procedures and protocols
Communicate service area directions effectively to all emergency responders and medi-van staff out on the road
Complete all office required documentation in a consistent and accurate manner both manually and electronically
Continuously monitor radio frequencies and respond to all communication in a timely manner
Communicate any outstanding problems, issues or concerns to the oncoming shift
Take appropriate action in the event of vehicle or equipment failure or other personnel issues during the shift
Take appropriate action in the event of a MCI during the shift
Assure all ambulance and medi-van paperwork is completed for each call and that the required billing information is attached for each station
Assure cleanliness of the dispatch office and equipment and paperwork availability to ensure the office runs smoothly during shift
Consistently document information required by other departments in conjunction with quality monitoring activities as assigned
Participate in yearly evaluation process and goal setting for the next year
Participate in investigations of complaints as it concerns yourself
Attend scheduled meetings and educational offerings of our policy
Participate in the orientation process of new dispatch, EMS and medi-van staff as directed
Participate in any on-site inspection processes during working shift when dispatch matters are involved
Provide input into policies, procedures and protocols that affect the dispatch function at Wood’s
Maintain current knowledge of all internal and external regulations that affect the dispatch office
Act in the best interest of the patient by providing high quality of patient care to reflect well on the company and yourself
Perform other duties as assigned by Management


BASIC QUALIFICATIONS:

High School Diploma or GED
Current certification in BCLS/CPR at the Health Care Provider or Professional Rescuer Level and Basic Fist Aid by any accrediting agency such as: American Heart Association, American Red Cross or the National Safety Council. This certification is to include the use of the SAED. If the dispatcher is a current EMT the First Aid Requirement is waived
Computer skills and the ability to use Microsoft based software programs

PREFERRED QUALIFICATIONS:

High degree of personal integrity and responsibility
Ability to work efficiently and effectively with all levels of people from staff, public safety personnel, customers, patients and other members of the community
Able to interact in a constructive and professional manner with all levels of people from staff, public safety personnel, customers, patients and other members of the community
Effective communication skills, both verbal and written
Strong interpersonal skills
Ability to maintain a high level of confidentiality
Ability to work independently using sound judgment and common sense
Ability to handle multiple demands and tasks simultaneously
Ability to remain calm in a crisis
Knowledge of and familiarity with the geographical service area preferred with a firm grasp of map reading procedures


PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires significant physical strength, dexterity and the ability to function in very adverse environments with exposure to numerous safety risks found at emergency scenes.

This job requires:
Ability to sit or stand for long periods of time
Ability to perform repetitive motion type tasks regularly