Qureos

FIND_THE_RIGHTJOB.

Dispatcher (58512)

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Job Responsibilities

  • Implement and maintain an effective dispatch system
  • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.
  • Executes the service SOP (Standard Operating Procedures) at all times.
  • Ensures Repair Orders are properly dispatched in AutoPoint
  • Ensures that all repairs are assigned to technicians equally and fairly.
  • Provides technical support for technicians when necessary.
  • Checks progress of each repair order throughout the day.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Ensures the proper care, storage, and inventory of special tools.
  • Prioritizes and controls all comebacks to ensure proper and prompt attention.
  • Assists technicians in developing their skills.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer
  • Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.
  • Ensures that technicians follow warranty materials disposition procedures.
  • Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.
  • Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
  • Maintain workflow through the shop
  • Maintain cleanliness of the shop
  • Maintain shop equipment
  • Attends manager's meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Maintains professional appearance.
  • Other tasks as assigned.

Job Qualifications

  • High school diploma or the equivalent.
  • Two years of experience in a service dealership position.
  • Strong organizational, multitasking, and communication skills.
  • Excellent listening, customer service, and phone skills.
  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent oral and written communication skills.

© 2025 Qureos. All rights reserved.