Dispatcher (58512)

JOB_REQUIREMENTS

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Salary

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Job Responsibilities

Implement and maintain an effective dispatch system
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.
Executes the service SOP (Standard Operating Procedures) at all times.
Ensures Repair Orders are properly dispatched in AutoPoint
Ensures that all repairs are assigned to technicians equally and fairly.
Provides technical support for technicians when necessary.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Ensures the proper care, storage, and inventory of special tools.
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Assists technicians in developing their skills.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Monitors shop conditions, including cleanliness, safety, and the state of shop equipment. Reports problems to the service manager or dealer
Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.
Ensures that technicians follow warranty materials disposition procedures.
Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.
Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.
Maintain workflow through the shop
Maintain cleanliness of the shop
Maintain shop equipment
Attends manager's meetings as requested.
Strives for harmony and teamwork within the department and with all other departments.
Maintains professional appearance.
Other tasks as assigned.