Dispatcher and Customer Service Representative

We are a successful and expanding business with many career opportunities. Our headquarters is based in Sacramento, CA and we have grown to be a top leader in the HVAC/R industry. We have successfully earned a solid reputation and awards for reliability, performance, customer service and sales. We have some of the most forward-thinking and talented people on the planet working for us. If you're forward-thinking, hardworking, driven and if working with extraordinary people sounds interesting, then this job is for you.

We are now looking for a Dispatcher to provide dispatching, inventory control on machine parts/freight, and administrative support in a dynamic and collaborative environment. We are looking for someone to be passionate about supporting our Service Department to enable the business to achieve success. You will need excellent communication skills, critical thinking, and the agility to function in a fast paced and innovative environment.

What you'll be doing:

This position will be an integral aspect to our Service Department. In this position you will work with technicians and management team to perform tasks related to dispatching, inventory control, and basic administrative functions. You will think strategically, as well as roll up your sleeves and assist the team wherever help may be needed.

In addition, you will be responsible for:

• Perform all aspects of dispatching.
• Perform all administrative tasks.
• Promptly answer customer calls in a fast-paced, high-pressure office environment.
• Coordinate with clients and management to schedule service technicians to jobs based on customer issue, technician specialty and geographic efficiencies.
• Assist in expediting and locating missing, misrouted, delayed, returned or damaged freight/parts.
• Enter customer data in ServiceTitan program with perfect accuracy.
• Handle all customers in a professional, courteous demeanor.
• Provide timely response and feedback to the customer regarding scheduling, questions or concerns.
• Ability to work independently with minimal supervision.
• Participate and contribute in team meetings.
• Adhere to all safety policies and procedures.

What we need to see:

• HS Diploma or GED equivalent.
• Experience with ServiceTitan software.
• Minimum 2 years of dispatching experience.
• Minimum 1 years of inventory control experience.
• Minimum 1 year of Microsoft Office (Excel, Word, etc.) experience.
• Good analytical skills and attention to detail, with ability to interpret manuals and schematics.

What we offer you:

• Full-time employment
• Company paid events
• On the job training
• Paid holidays and vacation
• Pay of $21 to $25 /hour (pay is depending on experience)
• Kaiser Medical, Dental, and Vision Insurance (self, spouse/domestic partner, children).

Ways to stand out from the crowd:

• Knowledge of HVAC/R terminology.
• 3+ years of previous dispatching/inventory control/administrative work experience.
• Self-starter with strong results-orientation and strong communication.
• Excellent interpersonal skills, including both written and verbal communications
• Consistent track record of reliability and willingness to focus and commit to all service work.
• Strong time management and decision-making abilities.
• Ability to work well with others under deadline situations and respond to changes in priorities.
• Strong written/verbal communication skills and organizational skills.
• Ability to work independently, take initiative, and set priorities.

We are committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Servicetitan: 2 years (Required)
• Dispatching: 1 year (Required)

Location:

• Sacramento, CA 95838 (Required)

Ability to Commute:

• Sacramento, CA 95838 (Required)

Work Location: In person