Dispatcher and Customer Service Representative

Local to Crawfordville preferred

Key Responsibilities:

• Answer incoming phone calls from customers, insurance companies, and motor clubs requesting towing or roadside assistance.
• Gather accurate information regarding vehicle location, condition, and service needed.
• Dispatch tow truck drivers to service calls using dispatch software (such as Towbook or similar systems).
• Monitor driver locations and job status to ensure timely service and efficient routing.
• Communicate with drivers regarding service details, updates, and customer instructions.
• Provide customers with estimated arrival times and service updates.
• Maintain accurate records of calls, dispatches, and completed jobs.
• Assist with billing, invoicing, and documentation when required.
• Handle customer concerns or complaints professionally and work toward resolution.
• Coordinate with law enforcement, roadside assistance programs, and insurance companies when necessary.
• Ensure all dispatch and service records are properly documented and filed.
• Support general office duties and administrative tasks as needed.

Qualifications:

• High school diploma or equivalent required.
• Previous dispatch, call center, logistics, or customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and remain calm in high-pressure situations.
• Proficient in computer systems, data entry, and dispatch software.
• Strong organizational and time-management skills.
• Ability to work flexible hours, including evenings, weekends, or holidays if needed.

Preferred Skills:

• Experience in towing, roadside assistance, logistics, or transportation industries.
• Knowledge of local roads and geography.
• Experience using Towbook or similar dispatch systems.

Work Environment:

• Fast-paced office environment supporting towing and roadside operations.
• Frequent phone communication and computer-based dispatching.

Application Question(s):

• Please include references

Work Location: In person