Dispatcher and Customer Service Representative

Dispatcher/Customer Service Representative

Position Summary

The Dispatcher is responsible for coordinating daily service operations for roll-off dumpsters, ensuring efficient routing, timely service execution, and accurate order processing. This role serves as the communication hub between customers, drivers, and internal teams, balancing operational efficiency with high-quality customer service.

Key Responsibilities

Dispatch & Operations

• Schedule and dispatch roll-off drivers for deliveries and disposals
• Optimize daily routes to maximize efficiency and minimize downtime
• Monitor driver progress throughout the day and adjust schedules as needed
• Communicate service updates, delays, or changes to drivers and customers
• Ensure all jobs are completed accurately and on time

Order Management

• Enter customer orders into the system with a high degree of accuracy
• Verify service details including size, placement instructions, and timing
• Coordinate special requests (urgent jobs, restricted access sites, etc.)
• Maintain organized and up-to-date records of all service orders

Invoicing & Documentation

• Generate and process customer invoices for completed services
• Verify pricing, fees, and service details prior to billing
• Resolve discrepancies between dispatched work and billed services
• Assist end-of-day reporting

Customer Service

• Answer inbound calls and emails from customers
• Provide quotes, service availability, and product recommendations
• Resolve customer issues, complaints, and service concerns professionally
• Build and maintain strong relationships with contractors, builders, and recurring customers

Qualifications

• 2+ years of experience in dispatching, logistics, or customer service (waste industry experience preferred)
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication skills (phone, email, and internal coordination)
• Proficiency in dispatching or service software (experience with systems like ServiceCore is a plus)
• Basic understanding of invoicing and billing processes
• Ability to problem-solve and make real-time decisions under pressure

Key Competencies

• Attention to detail
• Time management and prioritization
• Customer-focused mindset
• Ability to adapt quickly to changing schedules
• Team collaboration

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person