Dispatcher and Customer Service Representative

Location: Dayton, OH | On-site
Job Type: Full-time | First Shift Hours

About Us:
Aline is a leading provider of third-party facility management solutions, serving commercial, and residential clients nationwide. We pride ourselves on fast, reliable, and professional service. We are seeking a high-energy Dispatcher to join our growing team.

Job Summary:
As a Facilities Dispatcher, you are the central point of contact for our clients and field technicians. You will receive maintenance requests, prioritize urgent repairs, and dispatch qualified technicians to job sites to ensure minimal downtime for our clients.

We are looking for a highly organized and dependable Dispatcher to join our operations team. The Dispatcher is responsible for coordinating service work orders, communicating with vendors and management, to ensure jobs are completed efficiently from start to finish.

This position requires someone who can manage multiple tasks, communicate clearly, and stay organized in a fast-paced environment.

Responsibilities

• Dispatch service work orders to vendors and technicians
• Schedule and coordinate service appointments
• Monitor jobs from dispatch through completion
• Communicate updates with management and vendors
• Track job progress and maintain accurate records
• Resolve scheduling conflicts and logistical issues
• Provide excellent customer service throughout the process

Qualifications

• Previous dispatch or service coordination experience preferred, but not required. We are willing to train someone who is organized, dependable, and eager to learn.
• Must have strong customer service and communication skills.
• Must be computer proficient and have the ability to learn internal systems quickly.
• Excellent multitasking and time management skills
• Ability to stay organized in a fast-paced environment
• Reliable, professional, and detail-oriented

Work Environment

• On-site position
• Office located near I-675 and State Route 35
• Office Environment; most of your time will be spent sitting at your desk and on your phone.

Before applying, please note:
This position requires strong organizational skills, reliability, and the ability to manage multiple tasks in a fast-paced environment. We are seeking a long-term team member who takes pride in maintaining organization and communicating clearly with customers, vendors, and internal team members, including management.

Additional Information
We are a drug-free workplace. Employment may be contingent upon successful completion of a background check and drug screening.

Pay: $15.00 - $16.00 per hour

Work Location: In person