Dispatcher and Customer Service Representative

Job Overview
We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage freight logistics, and deliver exceptional customer service. Your energetic approach will ensure efficient dispatching, timely deliveries, and seamless communication between drivers, clients, and internal teams. This position offers an exciting opportunity to contribute to a fast-paced environment where your analysis skills and transportation management expertise will drive operational success.

Responsibilities

• Coordinate and dispatch freight shipments using transportation management systems such as Ontime 360 and Customer based web portals.
• Utilize GPS and GIS tools to track vehicle locations, optimize routes, and improve delivery efficiency.
• Communicate effectively with drivers, clients, and internal departments via multi-line phone systems while maintaining professional phone etiquette.
• Enter data accurately into systems to ensure real-time updates on shipments, deliveries, and inventory status.
• Monitor shipping & receiving activities, ensuring compliance with logistics protocols and supply chain standards.
• Manage fleet operations by scheduling vehicle maintenance, tracking fleet management data, and coordinating with third-party logistics providers (3PL).
• Analyze transportation data to identify opportunities for cost savings, route improvements, or service enhancements.

Requirements

• Proven experience in dispatching within a logistics or transportation environment.
• Strong knowledge of transportation management systems such as Oracle Transportation Management or similar platforms.
• Familiarity with GPS, GIS technology, supply chain processes, and transportation planning principles.
• Excellent communication skills with the ability to handle multiple calls efficiently while demonstrating professional phone etiquette.
• Proficient in data entry with high accuracy using systems like AS400 and SyteLine.
• Ability to analyze logistical data to support decision-making and operational improvements.
• Knowledge of freight operations, shipping & receiving procedures, and fleet management practices.
• Experience working with 3PL providers and understanding of shipping & receiving protocols is preferred.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment. Join us in a role where your dispatching expertise combined with your customer service skills will make a tangible impact! We value energetic professionals eager to streamline logistics operations while delivering outstanding service every day.

Pay: $15.00 - $17.00 per hour

Work Location: In person