Dispatcher and Operations Assistant

Job Summary

We are a fast-paced towing company seeking a reliable and detail-oriented Dispatcher / Operations Assistant to join our team. This role is critical to daily operations and requires strong multitasking, communication, and problem-solving skills.

Key Responsibilities

• Answer incoming customer calls and provide professional customer service
• Accurately enter service calls into dispatch software
• Dispatch drivers based on location, availability, truck type, and job requirements
• Monitor job progress and adjust dispatching as needed
• Coordinate with drivers to ensure timely and efficient service
• Perform general office and clerical duties
• Learn and manage multiple online portals for submitting required information to agencies
• Ensure all paperwork and documentation is accurate and completed properly
• Assist with day-to-day operations as needed

Qualifications

• Strong multitasking and organizational skills
• Ability to think quickly and make decisions under pressure
• Excellent communication and customer service skills
• Basic computer skills and ability to learn new systems quickly
• Attention to detail and accuracy
• Reliable and punctual

Preferred (but not required)

• Previous dispatching or logistics experience
• Experience in towing, transportation, or similar industries
• Familiarity with office administrative tasks

What We Offer

• Competitive pay (based on experience)
• Stable, full-time position
• On-the-job training
• Opportunity to grow within the company

Work Environment

This is a fast-paced office environment where priorities can change quickly. The ideal candidate is calm under pressure, adaptable, and able to handle multiple tasks at once.

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person